Senior Performance Manager

Hermes; Lutterworth; Remote; GBP 55,000 - 63,000; Full time

Benefits offered by this job

Car allowance

Benefits

Job summary

Evri invites applications for a Senior Performance Manager to drive inbound/outbound performance across the network. Reporting to the Network Performance Manager, you will lead a small team, use data and BI to identify trends, and deliver measurable improvements in service and compliance across the network.

This Agile role combines remote working with UK travel, requiring leadership experience in a fast-paced FMCG logistics environment and the ability to influence senior stakeholders.

Qualifications

• Experience in a fast-paced FMCG logistics environment.
• Proven ability to drive measurable performance improvements.
• Experience with change management and continuous improvement.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead inbound/outbound performance across the network.
• Develop and coach a small team of Managers and Leads.
• Drive improvements in service delivery, compliance and ops performance.
• Use data, MI and BI to identify trends and turn insights into actions.
• Lead performance reviews and action plans with operations teams.
• Develop network-wide improvement initiatives across infrastructure and tech.
• Collaborate with Operations, Analytics and Change teams to boost visibility.

Skills

Analytical skills

Stakeholder management

Change management

Leadership

Excel

Project management tools

Tools

Excel

BI tools

Job description

Senior Performance Manager

Agile | £55,000 - £62,500 + Car Allowance + Benefits
Monday to Friday + some Saturday cover

Drive performance across the Evri network

We’re looking for an experienced Senior Performance Manager to join our Performance leadership team and play a key role in improving service, compliance and operational performance across the Evri network.

Reporting to the Network Performance Manager, you’ll lead the inbound and/or outbound performance agenda, giving the business greater visibility of network performance, identifying opportunities for improvement and ensuring actions translate into measurable results.

This is a senior, highly influential role combining operational performance, analytics, change and continuous improvement. You’ll lead a small team of Managers and Leads and work closely with Operations SLT, Performance and Analytics teams to improve performance both in-day and strategically.

What you’ll be doing

• Leading the inbound and/or outbound performance agenda across the network
• Managing and developing a small team of Managers and Leads
• Driving measurable improvements across service delivery, compliance and operational performance
• Using data, MI and BI to identify trends, performance gaps, risks and opportunities and turn these into clear actions
• Leading performance reviews and action plans, working with operational teams to drive accountability and ensure improvements are delivered
• Developing and leading network improvement initiatives, including infrastructure, technology and live performance programmes
• Partnering with Operations, Performance, Analytics and Change teams to improve network visibility, optimise flows, reduce service failures and support the wider Service and Loss agenda

What we’re looking for

You’ll be an experienced operational or performance leader with a background in a fast-paced FMCG logistics environment, with experience delivering change and measurable performance improvement.

You’ll also bring:

• Strong analytical and critical-thinking skills, with the ability to translate complex data into practical decisions and plans
• Experience of change management and continuous improvement
• Strong stakeholder management skills with the ability to influence at all levels
• Confidence presenting complex information, insight and recommendations to senior stakeholders
• The ability to manage high volumes of information and competing priorities while maintaining strong attention to detail
• Strong IT skills, including Excel and experience working with operational, performance or project management tools

Experience of project management tools and methodologies would be advantageous, along with evidence of continuous learning and an understanding of changing technologies and trends.

The opportunity

This is an opportunity to have a genuine impact on performance across the wider Evri network. You’ll work with senior operational teams, use insight to influence decision-making and lead initiatives designed to improve our end-to-end network capability.

This is an Agile role, combining remote working with travel across the UK. You’ll be expected to spend time at Evri sites, working directly with management and leadership teams to drive performance and improvement.

£55,000 - £62,500 + car allowance and benefits
Monday to Friday, with some Saturday cover required

If you’re passionate about using data, operational insight and influence to drive performance at scale, we’d love to hear from you.