Business Analyst

Lincolnshire Housing Partnership; Greater Lincolnshire; Hybrid; GBP 39,000 - 52,000; Full time

Benefits offered by this job

Wellbeing package

Enhanced family leave policies

Discounted shopping vouchers

Salary sacrifice pension up to 12%

26 days holiday (approx)

Attendance bonus/extra leave

Mental Health First Aiders

Job summary

Lincolnshire Housing Partnership is seeking an experienced Business Analyst to drive change, improve services and deliver technology solutions that benefit customers and colleagues. You will work with stakeholders, customers, technology specialists and suppliers to identify needs, analyse processes and design future-state solutions.

This role sits in a growing Change function and involves workshops, requirements, testing support, data analysis, and collaboration to ensure benefits are realized

Qualifications

• Understand business challenges and identify opportunities for improvement.
• Gather, document and manage business requirements throughout the project lifecycle.
• Lead workshops, discovery sessions and process-mapping activities to design future-state solutions.

Responsibilities

• Work with stakeholders to understand business challenges, define requirements and identify opportunities for improvement.
• Lead on the management of our change request process.
• Lead workshops, discovery sessions and process-mapping activities to design effective future-state solutions.
• Produce high-quality business requirements, user stories, acceptance criteria and supporting documentation.
• Support the implementation of major technology systems, from mobilisation and design through to testing and go-live.
• Coordinate testing activities, including SIT and UAT, and help ensure solutions meet business requirements.
• Analyse data, integrations and business processes to identify efficiencies and support informed decision-making.
• Work collaboratively with operational teams, suppliers and technology colleagues to deliver successful business outcomes.
• Support project delivery through effective planning, reporting, risk management and stakeholder engagement.

Skills

Stakeholder management

Requirements gathering

Process mapping

Data analysis

Agile delivery

Facilitation

Communication

Education

Business Analysis Foundation qualification

Job description

Are you an experienced Business Analyst with a passion for driving change, improving services and delivering technology solutions that make a real difference?

We have a new opportunity as a Business Analyst, you'll work closely with colleagues, customers, technology specialists and suppliers to identify business needs, analyse processes and deliver effective technology solutions. You'll be instrumental in ensuring that new systems, processes and ways of working deliver meaningful benefits for our customers and colleagues.

This is an exciting opportunity to join a growing change function and contribute to major technology and transformation projects at LHP.

Why join LHP?

At Lincolnshire Housing Partnership (LHP) we're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other.

We make a difference to people's lives by providing homes and supporting communities. Our vision is simple: Places to be proud of. We put customer voice at the heart of everything we do and are committed to improving services, strengthening communities and embracing innovation.

Alongside a salary of £45,621 you'll enjoy a fantastic range of benefits:

• An employee wellbeing package worth up to £1,200 per year (Westfield Health)
• Enhanced family leave and maternity policies.
• Discounted shopping vouchers.
• A brilliant salary sacrifices pension scheme - with up to 12% employer contribution.
• 24 days' holiday (excluding bank holidays), increasing annually for your first five years.
• Opportunities to earn extra leave for full attendance, plus buy/sell options.
• Access to Mental Health First Aiders across the business.

You'll also join a positive team culture where your development is a priority and your ideas are valued.

Where I'd work:

You'll have the autonomy to manage your own diary and the flexibility to work where you can be most effective. This could be from home, our main offices in Grimsby or Boston, one of our community hubs, or another suitable location that supports the work you're delivering.

In this role, It is expected you'd need to attend face to face meeting or workshops 2-3 times a month.

What You'll Be Doing

• Working with stakeholders to understand business challenges, define requirements and identify opportunities for improvement.
• Lead on the management of our change request process.
• Leading workshops, discovery sessions and process-mapping activities to design effective future-state solutions.
• Producing high-quality business requirements, user stories, acceptance criteria and supporting documentation.
• Supporting the implementation of major technology systems, from mobilisation and design through to testing and go-live.
• Coordinating testing activities, including SIT and UAT, and helping ensure solutions meet business requirements.
• Analysing data, integrations and business processes to identify efficiencies and support informed decision-making.
• Working collaboratively with operational teams, suppliers and technology colleagues to deliver successful business outcomes.
• Supporting project delivery through effective planning, reporting, risk management and stakeholder engagement.

What will I need:

We're looking for someone who can combine strong analytical thinking with excellent communication and stakeholder management skills.

It would be great if you had:

• A Business Analysis Foundation qualification, or equivalent practical Business Analysis experience.
• Previous experience in a housing management role within the social housing or local government sector.
• Proven Business Analysis experience within technology, digital transformation or system implementation environments.
• Strong Business Partnership experience
• Experience gathering, documenting and managing business requirements throughout the project lifecycle.
• Experience in data awareness, cleansing, validation and mapping
• Strong data analysis skills, including advanced Excel capability.
• Strong process mapping and business improvement skills.
• Experience supporting testing, implementation and business readiness activities.
• Excellent facilitation, stakeholder engagement and influencing skills.
• The ability to explain complex technical concepts to non-technical audiences.
• Experience working within agile, iterative or multidisciplinary delivery environments.

If you're passionate about using technology and business analysis to improve services, drive innovation and create positive outcomes for customers and colleagues, we'd love to hear from you.