Immigration Consultant (Germany Inbound)

Fragomen; Sheffield; On-site; GBP 35,000 - 50,000; Full time

Job summary

Fragomen seeks an Immigration Consultant to join the Germany Inbound Office in Sheffield (UK). You will manage immigration cases end-to-end, act as the main contact for assignees and stakeholders, and ensure timely, compliant case progression in line with client protocols.

The role requires German and English language skills, excellent client service, and meticulous case management within a regulated environment.

Qualifications

• Previous experience managing a caseload in a similarly regulated environment.
• Strong client service experience with stakeholder management.
• German and English language skills, both written and verbal.
• Strong written and verbal communication with clients and internal teams.
• Highly organised with ability to manage multiple priorities and deadlines.
• Attention to detail and compliance-focused work ethic.

Responsibilities

• Manage immigration cases from initiation through to completion, ensuring deadlines and service standards are met.
• Act as the primary point of contact for assignees and business stakeholders, providing updates and guidance.
• Collect, review and prepare immigration documentation and coordinate submissions.
• Maintain accurate case records and ensure compliance with client protocols and legal guidance.
• Monitor progress, identify issues and escalate complex matters as appropriate.
• Collaborate with colleagues across the business to deliver a seamless client experience.
• Build strong client relationships through high-quality service delivery.
• Contribute to process improvement initiatives to enhance efficiency and delivery.

Skills

German language

English language

Client service

Case management

Documentation and records

Microsoft Office

CRM / workflow software

Tools

CRM systems

Workflow management systems

Job description

Job Description Immigration Consultant Contract: Full-time, permanent Team: Germany Inbound Office Location: Sheffield (UK), Warsaw (Poland)

The role: Immigration Consultants are responsible for the day-to-day handling of immigration cases for corporate and private clients under the supervision of the Client Delivery Team and Legal Advisory. They manage assigned cases end to end, act as a primary point of contact for assignees and business contacts, and ensure cases are progressed accurately, efficiently, and in line with agreed client protocols and service standards.

What your day will look like

• Manage immigration cases from initiation through to completion, ensuring deadlines and service standards are met.
• Act as the primary point of contact for assignees and business stakeholders, providing updates and guidance throughout the case lifecycle.
• Collect, review and prepare immigration documentation and coordinate application submissions.
• Maintain accurate case records and ensure compliance with client protocols, legal guidance and internal quality standards.
• Monitor case progress, identify potential issues and elevate complex matters as appropriate.
• Collaborate with colleagues across the business to deliver a seamless client experience and support team priorities.
• Build strong client relationships through consistent, high-quality service delivery.
• Contribute to process improvement initiatives that enhance efficiency, client experience and service delivery.

The team

The Client Delivery Team is responsible for the end-to-end delivery, coordination, and operational management of immigration services for Fragomen’s clients. The team ensures that client work is executed efficiently, consistently, and in line with agreed service standards, translating legal guidance into structured, high-quality delivery. Client Delivery owns case management, escalation management, workflow oversight, people leadership, client relationships, and commercial performance, and acts as the primary interface between clients, delivery teams, and internal stakeholders. By combining strong operational discipline with a client-centric mindset, the Client Delivery Team enables scalable, reliable service delivery while ensuring that legal expertise is applied effectively and appropriately through close partnership with Legal Advisory. The Germany Inbound team is a global group of approximately 45 immigration professionals and attorneys. The team is recognised for delivering exceptional client service to multinational clients supporting a broad range of German inbound immigration and advisory matters. With colleagues based across Germany, the UK, and Singapore, the team operates in a highly collaborative, cross-border model.

What we are looking for

Essential criteria:

• Previous experience managing a caseload in a similarly regulated environment
• Strong client service experience, with the ability to build professional relationships and manage stakeholder expectations effectively
• German and English language skills, both written and verbal
• Strong written and verbal communication skills, with confidence communicating with clients, assignees and internal stakeholders
• Highly organised with the ability to manage multiple priorities, competing deadlines and a high-volume workload
• Strong attention to detail and commitment to delivering accurate, high-quality work in a compliance-driven environment
• Demonstrable ability to follow established processes, policies and client protocols while exercising sound judgement on escalations
• Experience reviewing documentation and maintaining detailed records with a high degree of accuracy
• Ability to work collaboratively within a team environment and provide support and knowledge sharing to colleagues when required
• Proficiency in Microsoft Office and case management, CRM or workflow management systems
• A proactive, solutions-focused approach with the ability to identify risks, anticipate issues and escal appropriately

Preferred criteria:

• Experience and/or knowledge of German immigration

What we offer

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do.

We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth.

Who we are

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities. We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do.

Our Responsible Business Practices(“RBP”) prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only – never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real‑time compliance, WorkRight, its multi‑jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well‑being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check‑ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.