Immigration Consultant

250 Fragomen LLP; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health & wellness programme

Life assurance

Workplace pension

25 days annual leave

Job summary

Fragomen LLP in London or Sheffield seeks an Immigration Consultant to manage client cases across assigned jurisdictions under moderate supervision. You will liaise with TPV vendors and clients, draft client communications, and coordinate with internal teams to ensure timely progress.

The role requires strong communication, time management, and customer service skills, with experience handling high-volume, fast-paced immigration caseloads.

Qualifications

• Previous experience in case management, account management or project handling.
• A self-starter with excellent communication skills.
• Ability to manage your own time and caseload.
• Previous experience of managing a high volume of work in a fast-paced environment.
• Strong customer service skills.
• Previous customer facing experience.

Responsibilities

• Manage cases in assigned countries for a portfolio of clients under moderate supervision.
• Liaise with TPV and clients to keep cases on track.
• Draft emails to clients/stakeholders, reviewed by Senior Consultant/Manager.
• Keep key clients informed about developments in local immigration law/processes.
• Coordinate additional services with internal teams (consular, documents, etc.).
• Escalate matters to line managers as needed; senior staff handle complex escalations.
• Answer client queries and host consultation calls when applicable.
• Document review and ad hoc project work to streamline processes.
• Provide general administrative support including billing, case records, and tracking expiries.

Skills

Case management

Communication

Time management

Customer service

Job description

Job Description Immigration Consultant Contract: Full-time, permanent Team: EA Coordination Office Location: London or Sheffield, UK

Key responsibilities

• Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
• Liaise with third party vendors (TPV) and clients to ensure cases are on track.
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
• Keep key clients up to date with developments in local immigration law/processes.
• Coordinate additional services with other internal teams (consular, documents etc) where applicable.
• Exercise judgement in identifying and escalating matters to line managers attention.
• Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
• Answer existing and prospective client queries, hosting consultation calls when applicable.
• Document review.
• Ad-hoc project work to streamline/improve processes.
• General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

The team

The EA Coordination team is responsible for processing the visas of our clients who are based in countries where Fragomen does not have a physical office. The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.

What we are looking for

Essential criteria

• Previous experience in case management, account management or project handling.
• A self-starter with excellent communication skills.
• Ability to manage your own time and caseload.
• Previous experience of managing a high volume of work in a fast-paced environment.
• Strong customer service skills.
• Previous customer facing experience.

Preferred skills

• Additional language skills preferred, but not essential, particularly Hebrew, Romanian, or Russian, Portuguese.
• Experience managing immigration casework, especially for Israel, Romania, or Kazakhstan.

What we offer

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities. At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well‑being and professional growth.

Our UK offerings include

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

Who we are

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities. We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end‑to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real‑time compliance, WorkRight, its multi‑jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well‑being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work‑life balance and benefits that cover a wide range of well‑being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check‑ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.