WorkRight Analyst

Fragomen; Sheffield; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Health and Wellness

Lifestyle and Savings

Protection and Security

Time Away from Work

Professional Development

Hybrid Work Arrangements

Job summary

Fragomen in Sheffield is seeking a WorkRight Analyst to join the WorkRight EMEA team. You will provide exceptional client service while processing WorkRight checks submitted by clients, and be aligned to assigned client accounts in a global employment verification environment.

The role focuses on accurate data entry, adherence to SOPs, using case management systems to record results, escalating issues to the Account Manager, requesting missing information, and handling ad hoc administrative

Qualifications

• Strong administrative and data entry skills.
• Excellent communication abilities.
• Ability to work well in a team.
• Comfortable with fast-paced environments.
• Experience with case management systems is a plus.

Responsibilities

• Assess right to work criteria.
• Follow SOPs for right to work checks.
• Use case management systems to record results.
• Escalate right to work check failures to the Account Manager.
• Identify incomplete or missing information and request clarification.
• Complete online face to face imposter checks.
• Manage drop boxes/communication systems: answering queries from users.
• Special Projects: take on additional projects as required.
• Ad hoc duties: assist with ad hoc administrative functions, as needed.

Skills

Administrative skills

Data entry

Communication skills

Team collaboration

Time management

Attention to detail

Organisational skills

Multitasking

Customer service

Job description

Job Description

Contract: Full-time, permanent

Team: WorkRight EMEA

Office Location: Sheffield (7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom)

The Role

The WorkRight Analyst will provide exceptional levels of client service to a wide range of clients; part of a global team processing WorkRight checks submitted by clients. Assigned to specific client accounts, you will be exposed to a full range of global right to work processes and administrative tasks.

What Your Day Will Look Like

• Assessing criteria is met to validate right to work
• Follow documented standard operating procedures for right to work checks
• Utilise required case management systems to ensure data accuracy and record right to work check results
• Escalate right to work check failures to the Account Manager
• Identify incomplete or missing information and request clarification using standard communications
• Complete online face to face imposter checks
• Managing drop boxes/communication systems: answering queries from users
• Special Projects: take on additional projects as required
• Ad hoc duties: assist with ad hoc administrative functions, as needed.

The Team

WorkRight is the firms employment verification technology solution. The team is made up of immigration professionals, technology experts, marketing and legal all working in collaboration to produce industry leading technology and employment verification services. We are a friendly and diverse team to join with people of all ages and backgrounds situated globally.

What We Are Looking For

To be successful in this role you will have strong administrative and data entry skills, this can be taken from either previous work experience or educational background. You will be comfortable working in a team with excellent communication skills.

Also Required

• Ability to work flexibly and accurately in a fast-paced environment
• Uses communication skills to influence and achieve objective
• Demonstrate exceptional planning and time management skills with an ability to multi-task
• Be able to act under instruction with limited supervision / autonomy
• Be able to plan workload, meet deadlines and prioritiesEnsures work completed is accurate, to a high quality and follows standard layouts
• Completes tasks within agreed timeframes and in line with expectations
• Completes the minimum number of tasks per day in line with set targets
• Implement effective processes to manage workflow and meet deadlines
• Demonstrates proficiency in word processing, Internet and email systems
• Additional language skills are preferred

What We Offer

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

Benefits

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What To Expect

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who We Are

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.