Immigration Consultant - Spanish Speaking

Fragomen; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Health and Wellness package

Gym discounts

Medical insurance

Cycle to work scheme

Season ticket loans

Pension scheme

Job summary

Fragomen invites skilled Immigration Consultants to join our UK team handling a diverse portfolio of clients across European jurisdictions. The role involves daily coaching, regular reviews by Senior Consultants, and front-line client interaction from our offices in London or Sheffield.

You will work under a dynamic, multilingual team with opportunities for professional development. We value experience in Spanish immigration matters, fluency in Spanish, and strong communication.

Qualifications

• Experience in Spanish immigration matters.
• Proficient in Spanish language.
• Strong communication skills with clients and stakeholders.
• Ability to manage time and a caseload effectively.
• Experience handling high volumes of work in fast-paced environments.
• Excellent customer service and client-facing skills.
• Experience with case or project handling.

Responsibilities

• Manage a range of immigration matters in assigned countries for a portfolio of clients.
• Liaise with TPVs and clients to keep cases on track.
• Draft emails to clients/stakeholders for review by senior staff.
• Update stakeholders on milestones and developments in local law.
• Coordinate services with internal teams (consular, documents, etc.).
• Escalate matters to line managers when needed.
• Answer queries and host consultation calls as applicable.
• Review documents and assist with ad hoc process improvements.
• Provide general administrative support including billing and records updates.

Skills

Spanish immigration experience

Spanish language

Communication skills

Time management

Customer service

Customer facing

Case handling

Self-starter

Job description

Job Description

Contract

Full-time, permanent

Team

EA Coordination – Spain Team

Office Location

1st Floor, 95 Gresham Street, London EC2V 7NA, United Kingdom OR 7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom

The Role

Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.

Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.

Key Responsibilities

• Under moderate supervision, the consultant’s main responsibility is to manage a range of immigration matters in assigned countries for a specific portfolio of clients
• Liaise with third party vendors (TPV) and clients to ensure cases are on track
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager
• Update stakeholders on milestones
• Keep key clients up to date with developments in local immigration law/processes
• Coordinate additional services with other internal teams (consular, documents etc) where applicable
• Exercise judgement in identifying and escalating matters to line managers attention
• Answer existing and prospective client queries, hosting consultation calls when applicable
• Document review
• Ad-hoc project work to streamline/improve processes
• General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks

The Team

The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.

Essential Criteria

What we are looking for

• Experience in Spanish immigration matters
• Spanish language skills
• A self-starter with excellent communication skills
• Ability to manage your own time and caseload
• Previous experience of managing a high volume of work in a fast-paced environment
• Strong customer service skills
• Previous customer facing experience
• Previous case/project handling experience

What We Offer

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

Benefits

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. OurUKofferings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

Who We Are

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.