Vacancy for Digital Coordination Assistant at Iron Mountain

Digital Preservation Coalition; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading information management firm is seeking a Digital Coordination Assistant in Feltham, UK. This fixed-term position involves assisting in the capture of digital images and managing customer communications. The ideal candidate will be well-organized, capable of handling tape management, and familiar with metadata entry and audio/video formats. This role offers a dynamic work environment focusing on digital preservation.

Qualifications

• Must be highly organized and motivated.
• Good understanding of video and audio formats.
• Experience with customer communications via telephone and email.

Responsibilities

• Act as a point of contact for customers and clients.
• Manage Studio tape traffic and use tape management software.
• Responsible for image asset migration and restoration tasks.

Skills

Organizational skills

Customer communication

Metadata entry

Tape management

Tools

IMES 'Smart Vault'

Tape management software

Job description

• Vacancy for Digital Coordination Assistant at Iron Mountain

Vacancy for Digital Coordination Assistant at Iron Mountain

Feltham, UK

Fixed Term

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

This is a fixed term or full - time position working in IMES Studios in Feltham on the outskirts of London; The successful candidate will be highly organised and motivated working with the Studio and Operations teams to assist in the capture of digital images and associated metadata, media in bounding and outbounding, plus the administration and coordination of all Studio bookings and related services.

Job Responsibilities

Being a point of contact for our customers and clients, via telephone & email

Ability to manage Studio tape traffic to and from Operations and the Warehouse

Ability to use IMES ‘Smart Vault’ to enter metadata and image scans

Ability to use tape management software to log all tape transactions and enter metadata

Responsible for image asset migration (digitisation), restoration, remediation, and reformating in the digital studio space

‘Inbounding’ of media assets into the Studio tape management system

Key internal point of contact for the Studios and Operations teams for internal Studios asset tracking, delivery, and return.

Has a good understanding of video and audio formats and processes in order to be able to create customer work orders and quotations when required.