Imaging Appointments Coordinator | Flexible Working

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career development

Flexible working and wellbeing

Staff recognition scheme

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust is seeking a clerical coordinator for St Mary's Hospital Imaging, joining a busy admin and reception team. You will greet patients, book examinations, and register new patients on IT systems, including sending appointment reminders.

The role involves handling telephone queries, complex imaging bookings, and maintaining daily lists while meeting NHS waiting time standards. Independent work and strong communication are essential.

Qualifications

• Candidates should have proven experience in patient appointment and booking protocols.
• Strong administrative skills with attention to detail and accuracy.
• Excellent communication abilities across clinicians, patients and staff.
• Experience using hospital PAS and RIS systems is highly desirable.

Responsibilities

• The post holder will provide reception and examinations booking services for Imaging patients.
• Respond to a variety of requests by phone, fax or in person in a timely manner.
• Ensure bookings comply with national waiting time standards and manage initial patient assessment forms.
• Work independently and prioritise workload, liaising with the administration team.
• Operate under supervision of the Reception Supervisor/Operational Lead.

Skills

Excellent communication skills

Strong administrative skills

Experience with Patient Administration

Experience with booking protocols

Liaison with clinical teams

Tools

Patient Administration Systems

Radiology Information Systems

Job description

Imperial College Healthcare NHS Trust is seeking a clerical coordinator for St Mary's Hospital Imaging, joining a busy admin and reception team. You will greet patients, book examinations, and register new patients on IT systems, including sending appointment reminders.

The role involves handling telephone queries, complex imaging bookings, and maintaining daily lists while meeting NHS waiting time standards. Independent work and strong communication are essential.