Clerical Coordinator

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career development

Flexible working and wellbeing

Staff recognition scheme

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust is seeking a clerical coordinator for St Mary's Hospital Imaging, joining a busy admin and reception team. You will greet patients, book examinations, and register new patients on IT systems, including sending appointment reminders.

The role involves handling telephone queries, complex imaging bookings, and maintaining daily lists while meeting NHS waiting time standards. Independent work and strong communication are essential.

Qualifications

• Candidates should have proven experience in patient appointment and booking protocols.
• Strong administrative skills with attention to detail and accuracy.
• Excellent communication abilities across clinicians, patients and staff.
• Experience using hospital PAS and RIS systems is highly desirable.

Responsibilities

• The post holder will provide reception and examinations booking services for Imaging patients.
• Respond to a variety of requests by phone, fax or in person in a timely manner.
• Ensure bookings comply with national waiting time standards and manage initial patient assessment forms.
• Work independently and prioritise workload, liaising with the administration team.
• Operate under supervision of the Reception Supervisor/Operational Lead.

Skills

Excellent communication skills

Strong administrative skills

Experience with Patient Administration

Experience with booking protocols

Liaison with clinical teams

Tools

Patient Administration Systems

Radiology Information Systems

Job description

The Imaging department at St Mary's hospital currently has a clerical coordinator vacancy.The successful candidate will be part of a team involved in various administrative and reception functions including meeting and greeting patients, booking patients in for their examinations and making complex Imaging appointments. The job also entails compilation of daily lists, filing, registering new patients on IT systems and various other administrative tasks, including patient appointment reminders when based at St. Mary's Hospital site. You will also be answering telephone queries and booking Imaging appointments. The job requires the use of various computer systems including Patient Administration Systems and Radiology Information Systems.,

• The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.
• To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
• The post holder will ensure bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
• The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
• To work under the direction and supervision of the Reception Supervisor/Operational Lead. Previous experience of using the hospital Patient Administrative Systems, formal Customer Care Training, a good understanding of imaging procedures and general clerical experience are very desirable.

We are looking for candidates with previous experience of dealing with patient appointment and booking protocols, with a proven track record of strong administrative skills. You will need to have excellent communication skills and be able to liaise with all members of the Radiology team, Clinicians, other Trust staff, external providers and members of the general public.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

• career development
• flexible working and wellbeing
• staff recognition scheme
• Make use of optional benefits including Cycle to Work
• car lease schemes
• season ticket loan
• membership options for onsite leisure facilities

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.