IGH Customer Manager

JR United Kingdom; Gloucester; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading consultancy invites applications for the role of IGH Customer Manager. This position involves delivering customer transformation projects and requires proven success in complex, customer-centric programs. The company embraces flexible working, with opportunities across various UK locations, including London, Manchester, Bristol, and Leeds.

Benefits

Flexible working options

Secondment opportunities

Day off on your birthday

Personal development programs

Qualifications

• Successful history in delivering complex programs focused on customer outcomes.
• Experience in customer-centric change and technology solutions.
• Background in Infrastructure, Transport, Government, or Healthcare sectors.

Responsibilities

• Lead customer transformation projects across key sectors.
• Spend time delivering client-focused outcomes and managing teams.
• Develop practice and coach team members.

Skills

Customer Experience

Consulting Methodologies

Change Management

Technology Understanding

Management Skills

Tools

CRM

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we immerse ourselves in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all in work arrangements. That’s why we offer flexible working options. We believe in putting you at the centre of your career – KPMG provides training, development, and a stimulating work environment to help you achieve your career ambitions. Our ‘Our Deal’ initiative offers benefits like secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

While client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter days, etc. We are happy to discuss your needs and our flexible options, and can connect you with colleagues working flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team.
• Contributing to practice development and leading internal initiatives.
• Coaching and developing team members and managing performance in a matrix environment.
• Applying detailed understanding of technology capabilities across Strategy, Insight, and Deployment in delivery roles.
• Building client relationships, managing teams, and developing personally and professionally.

What will you need to do it?

• Proven success in delivering complex programs focused on customer and citizen outcomes.
• Experience with structured consulting methodologies and customer experience technology solutions (CRM, Websites, Portals, Apps, Contact Centers).
• Experience in customer-centric change programs and assessments, translating research into strategies or technical plans.
• Understanding of digital, data, and technology in customer interactions.
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare.

To discuss this role or wider consulting opportunities, apply by creating a profile, uploading your CV, and making your mark with KPMG.

Our Locations:

We are open to candidates across the UK, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office, remote, flexible hours, and part-time options. Please discuss your needs with our team.

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