IGH Customer Manager

JR United Kingdom; Cardiff; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

As an IGH Customer Manager at a leading consultancy, you'll lead transformation projects and develop team capabilities across sectors like Infrastructure and Healthcare. The role offers flexible working options and opportunities for professional growth in a supportive environment committed to customer-centered outcomes.

Benefits

Flexible working arrangements

Career development opportunities

Day off on your birthday

Qualifications

• Proven track record in customer outcomes.
• Experience with CRM and digital solutions.
• Experience in change management and consulting.

Responsibilities

• Lead customer transformation projects across various sectors.
• Engage with clients and lead teams effectively.
• Coach and develop team members as a performance manager.

Skills

Customer Experience

Project Management

Consulting Methodologies

Stakeholder Management

Team Development

Tools

CRM Systems

Customer Experience Technology

Job description

Social network you want to login/join with:

Job Title/Req Number:

IGH Customer Manager

Base Location:

London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

About KPMG IGH Customer Function

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses that make the UK what it is.

Our services encompass a wide range of disciplines including Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation. We immerse ourselves in our clients' organizations, applying sector knowledge and technology solutions to deliver optimal outcomes and ensure first-time right delivery.

Why Join KPMG as an IGH Customer Manager?

We recognize individual needs and offer flexible working options. We are committed to your career development, offering training, stimulating work environments, and benefits through 'Our Deal', including secondment opportunities, banking services, a day off on your birthday, and open discussions about your career path.

Our flexible arrangements include part-time roles, flexible hours, early or late starts, and shorter workdays. We are open to discussing your specific requirements and can connect you with colleagues who work flexibly.

Role Responsibilities

• Deliver customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spend 80-90% of your time engaging with clients and colleagues, leading teams or working as part of a team, depending on the engagement size.
• Contribute to practice development, including leading internal initiatives to build industry or technical expertise.
• Coach and develop team members, acting as a performance manager within a matrix environment.
• Have a detailed understanding of wider capabilities in Strategy, Insight, and Technology deployment, supported by hands-on delivery experience.
• Build client relationships, manage teams, and focus on personal and team development as an emerging leader.

Candidate Requirements

• Proven track record of successful delivery in complex programs focused on customer outcomes.
• Experience in structured consulting methodologies and implementing customer experience technology solutions (CRM, websites, portals, apps, contact centers).
• Experience in designing and implementing customer-centric change programs, leading workstreams or key initiatives.
• Experience with customer and digital maturity assessments, customer research, and translating findings into strategies and technical plans.
• Understanding of digital, data, and technology's role in enhancing customer experience, especially in case management and front-office interactions.
• Experience in sectors such as Infrastructure, Transport, Central or Local Government, or Healthcare.

Locations

We are open to candidates across the country, with core hubs in Bristol, Manchester, Leeds, and London Canary Wharf. We offer office, remote, flexible hours, and part-time options. Please discuss your needs with us during the application process.

Learn More

Explore our divisions and specialisms:

• Consulting: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Disability Confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For additional support during your application, visit:

• Applying to KPMG
• Interview Tips
• KPMG Values
• KPMG Competencies
• Locations & FAQ