IGH Customer Manager

JR United Kingdom; Cheltenham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy seeks an IGH Customer Manager to deliver transformative projects across multiple sectors including healthcare and government. This role focuses on customer outcomes and offers flexibility with remote options. Ideal candidates will possess a proven track record in complex program delivery and a solid understanding of digital technologies in customer experience management.

Benefits

Flexible working arrangements

Secondment opportunities

A day off on your birthday

Qualifications

• Proven track record of successful delivery in complex programs.
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare.
• Leading customer-centric change programs.

Responsibilities

• Delivering customer transformation projects across sectors.
• Leading teams or collaborating within larger teams.
• Coaching and developing team members.

Skills

Customer outcomes focus

Consulting methodologies

Customer-centric change programs

Digital maturity assessment

Technology understanding

Team management

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize individual needs and offer agile working options. We believe in putting you at the centre of your career – KPMG provides training, development, and a stimulating work environment to help you achieve your career ambitions. Our ‘Our Deal’ initiative offers rewards such as secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

Our flexible working arrangements include part-time roles, annualized hours, flexible start times, shorter days, and more. We are happy to discuss your requirements and connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or collaborating within larger teams.
• Contributing to practice development and leading internal initiatives to build expertise.
• Coaching and developing team members and managing performance in a matrix environment.
• Applying knowledge of technology, strategy, and insights to deliver customer outcomes.
• Building client relationships, managing teams, and developing personally and professionally.

What will you need?

• Proven track record of successful delivery in complex programs focusing on customer/citizen outcomes.
• Experience with consulting methodologies and implementing customer experience technology solutions.
• Experience leading customer-centric change programs and workstreams.
• Knowledge of customer and digital maturity assessments and research techniques.
• Understanding of digital, data, and technology's role in customer experience management.
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare.

To discuss this or other roles, apply by creating a profile, uploading your CV, and making your mark with KPMG.

Our Locations:

We are open to candidates across the country, with core hubs in Bristol, Manchester, Leeds, and London Canary Wharf. We offer office work, remote options, flexible hours, and part-time roles. Please discuss your needs with our team.

More Information:

• Consulting divisions and specialisms
• Women in Tech programme
• Disability confidence and support