IGH Customer Manager

JR United Kingdom; Bristol; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading company is seeking an IGH Customer Manager to drive customer transformation projects across various sectors, including Infrastructure and Government. The role offers flexible working arrangements and emphasizes career development through various rewarding options and a supportive work environment. Candidates will work in a dynamic team, delivering significant customer outcomes while managing internal initiatives and client relationships.

Benefits

Secondment opportunities

Birthday leave

Flexible hours

Part-time options

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience in customer-centric change programs and research.
• Understanding of digital, data, and technology in customer experience management.

Responsibilities

• Deliver customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Contribute to practice development and lead internal initiatives.
• Build client relationships and manage teams.

Skills

Customer outcomes

Consulting methodologies

Customer experience technology solutions

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we immerse ourselves in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all in terms of how, when, and where you work. We offer agile working options and focus on your career development. 'Our Deal' is our way of saying ‘thank you’ for bringing your best to work, offering rewards like secondment opportunities, banking services, a day off on your birthday, and open conversations about your career.

While client-facing professionals may need to travel and work at client sites, we offer flexible arrangements such as part-time roles, flexible hours, and shorter working days. We are happy to discuss your requirements and our flexible options in detail.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors
• Spending 80-90% of your time working with clients and colleagues, leading or working as part of teams
• Contributing to practice development and leading internal initiatives
• Coaching and developing team members and managing performance in a matrix environment
• Applying knowledge of technology, strategy, and delivery to customer agendas
• Building client relationships, managing teams, and developing your career

What will you need?

• Proven success in delivering complex programs focused on customer outcomes
• Experience with consulting methodologies and customer experience technology solutions
• Experience in customer-centric change programs and research
• Understanding of digital, data, and technology in customer experience management
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare

To discuss this or other roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Our Locations:

We are open to candidates across the UK, with core hubs in Bristol, Manchester, Leeds, and London Canary Wharf. We offer office work, remote work, flexible hours, and part-time options. Please discuss your needs with our team.

Learn more:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/IT
• Women in Tech program: www.kpmgcareers.co.uk/people-culture/its-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/