IGH Customer Manager

JR United Kingdom; Wolverhampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm is seeking an IGH Customer Manager to deliver impactful customer transformation projects across sectors such as Government and Healthcare. This role involves significant client engagement and team development, requiring experience in customer-centric methodologies and technology solutions. The position offers flexible work options, promoting a balanced lifestyle and career growth within a dynamic environment.

Benefits

Flexible working options

Training and development opportunities

Preferential banking services

Day off on your birthday

Open conversations about career development

Qualifications

• Proven track record in customer-centric delivery within complex programs.
• Experience with customer experience technology solutions as a business analyst or service designer.
• Understanding of digital and technology roles in improving customer interactions.

Responsibilities

• Deliver customer transformation projects across IGH sectors.
• Coaching and developing team members; managing client relationships.
• Leading internal initiatives to build industry expertise.

Skills

Customer experience

Consulting methodologies

Project management

Change management

Digital strategy

Data analysis

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn't fit all in how, when, and where you work. That's why we offer flexible working options. We believe in putting you at the center of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. Benefits include secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and sometimes be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter workdays, etc. We are happy to discuss your requirements and our flexible arrangements in more detail, and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare (IGH) sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of larger teams, depending on the engagement.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology deployment in customer experience, including Strategy, Insight, and Technology delivery.
• Building client relationships, managing teams, and focusing on personal and team development as an emerging leader.

What will you need to do it?

• A proven track record of successful delivery within complex programs focusing on customer/citizen outcomes.
• Experience with structured consulting methodologies and delivering client outputs.
• Experience supporting the implementation of customer experience technology solutions (CRM, websites, portals, apps, contact centers) as a business analyst, service designer, or change manager.
• Experience setting up, designing, and implementing customer-centric change programs, leading workstreams or key initiatives.
• Experience in customer and digital maturity assessments, customer research, and translating outputs into strategies or technical plans.
• Understanding of digital, data, and technology roles in managing and improving customer interactions.
• Experience in sectors such as Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in Bristol, Manchester, Leeds, and London Canary Wharf. We offer office work, remote work, flexible hours, and part-time options. Please discuss your flexibility needs with our team.

Find out more:

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