IGH Customer Manager

JR United Kingdom; Doncaster; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading consulting firm seeks an IGH Customer Manager to deliver customer transformation projects across Infrastructure, Government, and Healthcare sectors. This role involves leading teams, developing client relationships, and applying technology solutions to enhance customer experiences. With flexible working options, this position supports a balanced lifestyle and career development opportunities.

Benefits

Agile working options

Secondment opportunities

Preferential banking services

Day off on your birthday

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience supporting the implementation of customer experience technology solutions.
• Understanding of digital, data, and technology in managing customer experience.

Responsibilities

• Delivering customer transformation projects across various sectors.
• Leading teams and working closely with clients.
• Coaching and developing team members.

Skills

Customer experience technology

Consulting methodologies

Customer-centric change programs

Digital experience

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right the first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that each individual has particular needs and that one size doesn’t fit all when it comes to how, when, and where you work. That’s why we offer our colleagues agile working options. We believe in putting you at the center of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from various rewards including secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and work at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter days, etc. We are happy to discuss your requirements and our flexible arrangements, and can connect you with team members who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare (IGH) sectors as a Senior Consultant (Manager).
• Spending 80-90% of your time working with clients and colleagues, leading teams or collaborating within larger teams depending on the engagement.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology capabilities across Strategy, Insight, and Deployment to deliver client solutions.
• Building client relationships, managing teams, and developing personally and professionally as a leader.

What will you need to do it?

• Proven success in delivering complex programs focused on customer/citizen outcomes.
• Experience using structured consulting methodologies to deliver client outputs.
• Experience supporting the implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centre solutions).
• Experience in designing and implementing customer-centric change programs and leading workstreams or initiatives.
• Experience with customer and digital maturity assessments, customer research, and translating findings into strategies or technical plans.
• Understanding of digital, data, and technology in managing and improving customer experience.
• Experience in sectors such as Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply by creating a profile, uploading your CV, and starting your journey with KPMG.

Our Locations:

We are open to candidates across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we can facilitate office, remote, flexible hours, and part-time work. If you need flexibility, register and discuss your needs with our team.

Find out more:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Disability confidence and support: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/