IGH Customer Manager

JR United Kingdom; Chesterfield; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join KPMG as an IGH Customer Manager, where you'll spearhead customer transformation initiatives across key sectors. Collaborating with diverse teams, you'll immerse yourself in client engagements to deliver effective solutions. With flexible working opportunities, you can shape your career while achieving a balanced lifestyle.

Benefits

Flexible working hours

Secondment opportunities

A day off on your birthday

Qualifications

• Proven experience delivering customer-focused programs.
• Experience with CRM implementations and digital maturity assessments.
• Ability to lead teams and manage client relationships effectively.

Responsibilities

• Deliver impactful customer transformation projects.
• Lead teams and manage complex programs focused on outcomes.
• Build and maintain strong client relationships.

Skills

Customer Transformation

Consulting Methodologies

Change Management

Client Relationship Management

Tools

CRM Systems

Digital Solutions

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all when it comes to how, when, and where you work. We’re proud to offer agile working options. We believe in putting you at the centre of your career – KPMG will offer training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from rewards such as secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and sometimes work at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualised hours, early or late starts, shorter working days, etc. We are happy to discuss your requirements and our flexible working arrangements in more detail.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare (IGH) sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or collaborating within larger teams, depending on the engagement.
• Contributing to practice development, including leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Having a detailed understanding of wider capabilities across Strategy, Insight, and Technology deployment, especially related to enabling technology and customer agendas.
• Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programmes focusing on customer/citizen outcomes.
• Experience in using structured consulting methodologies to deliver client outputs.
• Experience supporting the implementation of customer experience technology solutions such as CRM, websites, portals, apps, contact centres as a business analyst, service designer, or change manager.
• Experience in setting up, designing, and implementing customer-centric change programmes, including leading workstreams or key initiatives.
• Experience in customer and digital maturity assessments, customer research, and translating research into strategy or technical plans.
• Understanding of digital, data, and technology roles in improving customer experience for case management, contact, and front-office interactions.
• Experience in sectors like Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Our Locations:

We are open to candidates across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. Please register and discuss your needs with our team.

More information:

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