IGH Customer Manager

JR United Kingdom; York; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a respected consultancy as an IGH Customer Manager, delivering customer transformation across diverse sectors in a flexible working environment. This role focuses on developing customer-centric programs and leveraging technology solutions. KPMG offers tailored career support, fostering a stimulating work environment that accommodates individual needs.

Benefits

Agile working options

Training and development opportunities

Secondment opportunities

Preferential banking services

A day off on your birthday

Qualifications

• Proven success in customer-oriented complex programs.
• Experience with customer-centric change initiatives.
• Understanding digital roles in managing customer experiences.

Responsibilities

• Deliver customer transformation projects across sectors.
• Lead teams in customer outcomes.
• Coach and develop team members.

Skills

Customer experience technology solutions

Project management

Change program design

Consulting methodologies

Digital maturity assessments

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we immerse ourselves in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all when it comes to how, when, and where you work. That’s why we offer our colleagues agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. Benefits include secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including options like annualized hours, early or late starts, shorter workdays, etc. We are happy to discuss your requirements and our flexible arrangements in detail, and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors as a Senior Consultant (Manager).
• Spending 80-90% of your time working with clients and colleagues, leading teams or collaborating within larger teams depending on the engagement.
• Contributing to practice development, including leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members, acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology deployment, strategy, and insight to enable customer outcomes.
• Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programs focused on customer or citizen outcomes.
• Experience using and refining structured consulting methodologies.
• Experience supporting the implementation of customer experience technology solutions (CRM, websites, portals, apps, contact centers).
• Experience in designing and implementing customer-centric change programs and leading workstreams or initiatives.
• Experience with customer and digital maturity assessments, customer research, and translating findings into strategies and technical plans.
• Understanding of digital, data, and technology roles in managing customer experiences for case management and front-office interactions.
• Experience in sectors like Infrastructure, Transport, Central or Local Government, or Healthcare.

To discuss this or other consulting roles, apply by creating a profile, uploading your CV, and making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we can facilitate office work, remote work, flexible hours, and part-time options. Please register and discuss your needs with our team.

Find out more:

Within Consulting, we have various divisions and specialisms. Click the links below:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/IT
• Future Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For additional support in applying, visit:

• Applying to KPMG
• Tips for interview
• KPMG values
• KPMG Competencies
• KPMG Locations and FAQ