IGH Customer Manager

JR United Kingdom; Lincoln; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join KPMG as an IGH Customer Manager to lead customer transformation projects across vital sectors like Infrastructure and Healthcare. This role involves delivering successful programs, mentoring team members, and enhancing client relationships while enjoying flexibility through varied work arrangements.

Benefits

Flexible working hours

Part-time role options

Secondment opportunities

Day off on your birthday

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience with structured consulting methodologies and customer experience technology.
• Understanding of digital roles in customer experience management.

Responsibilities

• Deliver customer transformation projects across various sectors.
• Lead teams, manage performance, and contribute to practice development.
• Build client relationships and coach team members.

Skills

Customer experience

Consulting methodologies

Team leadership

Client relationship management

Technology deployment

Tools

CRM systems

Customer portals

Websites

Apps

Contact centers

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we immerse ourselves in our clients' organizations, applying sector knowledge and technology solutions to deliver optimal outcomes and ensure first-time right delivery.

Why Join KPMG as an IGH Customer Manager?

We recognize that each individual has particular needs and that one size doesn’t fit all when it comes to work arrangements. That’s why we offer flexible working options. We believe in putting you at the center of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. Our ‘Our Deal’ initiative is our way of saying ‘thank you’ for your contributions, offering benefits such as secondment opportunities, banking services, a day off on your birthday, and open conversations about your career growth.

While client-facing roles may require regular travel and client site presence, our flexible working arrangements can help you maintain a balanced lifestyle. We offer part-time roles with flexible hours, including options like annualized hours, early or late starts, shorter workdays, etc. We are happy to discuss your specific needs and our flexible options during the recruitment process, connecting you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors as a Senior Consultant (Manager).
• Spending 80-90% of your time working with clients and colleagues, leading teams or collaborating within larger teams depending on engagement size and nature.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology deployment, strategy, insight, and delivery experience to enable customer-centric solutions.
• Building client relationships, managing teams, and focusing on personal and team development as an emerging leader.

What will you need to do it?

• Proven success in delivering complex programs focused on customer and citizen outcomes.
• Experience with structured consulting methodologies and implementing customer experience technology solutions (CRM, websites, portals, apps, contact centers).
• Experience in designing and implementing customer-centric change programs and leading key initiatives.
• Experience with digital and customer research assessments, translating findings into strategies and technical deployment plans.
• Understanding of digital, data, and technology roles in customer experience management.
• Experience in sectors such as Infrastructure, Transport, Central or Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to candidates across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer options including office work, remote work, flexible hours, and part-time roles. Please discuss your flexibility needs with our team.

Learn more:

• Consulting divisions and specialties: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech program: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/