IGH Customer Manager

JR United Kingdom; Bradford; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading consultancy is seeking an IGH Customer Manager to drive customer transformation projects. This role involves delivering technical solutions, enhancing customer experiences, and coaching team members, contributing to a flexible work environment. KPMG offers a robust support system for career development, ensuring a rewarding journey in a collaborative setting.

Benefits

Agile working options

Secondment opportunities

Preferential banking services

A day off on your birthday

Qualifications

• Proven track record of delivery in complex programs.
• Experience in customer and digital maturity assessments.
• Understanding of digital, data, and technology roles.

Responsibilities

• Lead customer transformation projects across multiple sectors.
• Coach and develop team members while managing performance.
• Build strong client relationships and contribute to practice development.

Skills

Customer-centric change programs

Customer experience technology solutions

Consulting methodologies

Team leadership

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses that make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all when it comes to how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the center of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. Our ‘Our Deal’ initiative offers rewards such as secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter days, etc. We are happy to discuss your requirements and our flexible options in detail.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of capabilities across Strategy, Insight, and Technology deployment in delivery experience.
• Building client relationships, managing teams, and focusing on personal and team development.

What will you need to do it?

• Proven track record of successful delivery within complex programs focusing on customer/citizen outcomes.
• Experience in structured consulting methodologies and implementing customer experience technology solutions (CRM, websites, portals, apps, contact centers).
• Experience in designing and implementing customer-centric change programs and leading workstreams.
• Experience in customer and digital maturity assessments, customer research, and translating findings into strategies or technical plans.
• Understanding of digital, data, and technology roles in customer experience management.
• Experience in sectors such as Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we can facilitate office work, remote work, flexible hours, and part-time options. Please discuss your needs with our team.

Find out more:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

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