IGH Customer Manager

JR United Kingdom; Stockport; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

KPMG recherche un IGH Customer Manager pour livrer des projets de transformation au sein des secteurs public et santé. Ce poste consiste à travailler étroitement avec les clients, à développer des équipes et à diriger des initiatives de changement. Le rôle offre une flexibilité avec des options de travail hybrides et à temps partiel.

Benefits

Journée de congé pour votre anniversaire

Opportunités de secondement

Heures flexibles

Qualifications

• Expérience réussie dans des programmes complexes axés sur le client.
• Expérience avec les méthodologies de consultation structuré.
• Expérience dans les solutions technologiques de l'expérience client.

Responsibilities

• Gérer des projets de transformation client dans divers secteurs.
• Coacher et développer les membres de l'équipe.
• Construire et gérer des relations avec les clients.

Skills

Leadership

Transformation de clients

Conception centrée client

Évaluation numérique

Gestion du changement

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all in how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you reach your career ambitions. We introduced ‘Our Deal’ – a way of saying ‘thank you’ for bringing your best to work. Benefits include secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

While client-facing professionals may need to travel and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles, flexible hours, early or late starts, shorter days, etc. We are happy to discuss your requirements and our flexible options, and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading or working as part of teams depending on the engagement.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology capabilities across Strategy, Insight, and Deployment in delivery roles.
• Building client relationships, managing teams, and focusing on personal and team development as an emerging leader.

What will you need to do it?

• Proven success in delivering complex programmes focused on customer/citizen outcomes.
• Experience with structured consulting methodologies and client outputs.
• Experience supporting customer experience technology solutions (CRM, websites, portals, apps, contact centers) as a business analyst, service designer, or change manager.
• Experience in designing and implementing customer-centric change programmes and leading workstreams or key initiatives.
• Experience in customer and digital maturity assessments, customer research, and translating outputs into strategy and technical plans.
• Understanding of digital, data, and technology roles in managing customer experience for case management and front-office interactions.
• Experience in sectors such as Infrastructure, Transport, Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. If you need flexibility, register and discuss with our team.

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