IG & EPRR Administrator

Transformation Unit; Norwich; Hybrid; GBP 26.000 - 27.000; Vollzeit

Zusammenfassung

East of England Community Health and Care NHS Trust is seeking an IG & EPRR Administrator in Norwich to provide comprehensive administrative support to Information Governance and Emergency Preparedness, Resilience and Response functions. The role focuses on document handling, meeting coordination and governance tasks.

You will manage inboxes, prepare reports, maintain filing systems, update training records and assist with onboarding and incident logging.

Qualifikationen

• NVQ Level 3 Business Administration or equivalent experience.
• GCSE English and Maths (or equivalent).
• Training in Information Governance or EPRR.
• Completed NHS Loggist training (or similar).

Aufgaben

• Provide day-to-day administrative support to IG and EPRR functions.
• Arrange and coordinate meetings, scheduling, agenda development and circulation of papers.
• Maintain accurate filing systems and support document control processes.
• Attend meetings to take minutes and track actions.
• Support onboarding processes and routine governance tasks.

Kenntnisse

Organisational skills

Attention to detail

Communication

Office IT literacy

Ausbildung

NVQ Level 3 Business Administration

GCSE English & Maths

IG/EPRR training

NHS Loggist training

Tools

Word

Excel

Outlook

Jobbeschreibung

Main area Information Governance Grade NHS AfC: Band 3 Contract Permanent: Full time Hours Full time - 37.5 hours per week (5 working days a week Monday to Friday) Job ref 839-8341584-BM

Employer East of England Community Health and Care NHS Trust Employer type NHS Site Norwich Community Hospital Town Norwich Salary £25,760 - £27,476 Per Annum Salary period Yearly Closing 26/10/2026 23:59 Interview date 10/11/2026

IG & EPRR Administrator

NHS AfC: Band 3

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Job overview

To provide comprehensive administrative support to the Information Governance (IG) and Emergency Preparedness, Resilience and Response (EPRR) functions, supporting the effective coordination, organisation and delivery of governance and resilience activities across the Trust.

The postholder will undertake a range of routine and non-routine administrative duties, including document and multiple mailbox management, meeting coordination, data handling, and system administration, ensuring accurate and timely support to enable compliance, assurance, and organisational resilience.

The role will contribute to the efficient running of the Governance service by supporting both IG and EPRR workstreams, covering suitable activities as and where needed in order to maintain service delivery in both IG and EPRR workstreams.

Main duties of the job

Provide day-to-day administrative support to the IG and EPRR functions, ensuring activities are delivered in a timely and organised manner.

Arrange and coordinate meetings, including scheduling, agenda development, and circulation of papers.

Provide administrative support to IG processes such as incident logging, audits, training records and compliance monitoring.

Support onboarding processes within the Governance team (e.g. access requests, equipment, induction materials).

Working for our organisation

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Detailed job description and main responsibilities

Manage shared inboxes, prioritising and responding to routine enquiries, escalating where appropriate.

Prepare, format and distribute documentation including reports, spreadsheets, presentations and policies.

Maintain accurate electronic and paper filing systems in line with records management standards.

Support document control processes, including version control, archiving and retention in accordance with Trust policies.

Attend meetings to take accurate minutes, record decisions, track actions and ensure follow-up activity is recorded and progressed.

Maintain action logs, risk logs and tracker documents (including decision logs) for IG and EPRR workstreams.

Support the maintenance of governance systems, databases and registers (e.g. IG training, DPIA trackers, information asset registers).

Respond to routine IG queries, providing basic guidance and signposting in line with established procedures, escalating more complex matters.

Assist with the updating of intranet pages and public-facing information to ensure accuracy and accessibility.

Provide administrative support to the EPRR programme, including maintenance of plans, contact lists and documentation.

Support business continuity and incident response processes, including document updates, distribution and version control.

Assist in coordinating training sessions, exercises and events relating to emergency preparedness.

Maintain databases, distribution lists and communication systems to support emergency planning arrangements.

Assist with procurement processes, raising orders and tracking expenditure in line with Trust systems.

Support audits, surveys and service improvement work within own area.

Liaise with internal and external stakeholders, including NHS partners and system organisations, responding to routine communications.

Person specification

Qualifications & Training

• NVQ Level 3 Business Administration or equivalent experience
• GCSE English and Maths (or equivalent)
• Training in Information Governance or EPRR
• Completed NHS Loggist training (or similar)

Experience

• Experience of working in an administrative role in a busy office environment
• Experience of organising meetings and taking minutes
• Experience of working with confidential and sensitiveinformation
• Experience within NHS or public sector
• Exposure to governance, compliance or emergency planning functions
• Experience working with the NHS Data Security & Protection Toolkit (DSPT)
• Experience working with NHS EPRR Core Standards

Skills, Abilities and Knowledge

• Good organisational skills with ability to prioritise workload
• High level of accuracy and attention to detail
• Ability to follow established procedures with occasional need to use initiative
• Competent IT skills including Word, Excel, Outlook
• Ability to manage multiple tasks and deadlines
• Knowledge of Information Governance principles
• Understanding of business continuity or EPRR

Communication

• Ability to communicate effectively with staff at all levels
• Good written and verbal communication skills
• Ability to handle routine enquiries professionally and sensitively

Personal and People Development

• Team player with collaborative approach
• Flexible and adaptable
• Professional and reliable

Personal Attributes / Behaviours

• Reliable, organised and proactive
• Able to work independently and as part of a team
• Able to deal with sensitive information appropriately
• Flexible and adaptable approach to work
• Collaborative and adaptable
• Commitment to confidentiality and wider information governance standards

Other

• Ability to travel if required
• Ability to work independently

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

If you need this application in an offline format, please let us know.

Immigration Status– East of England Community Health and Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment- Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.

DBS- this post may be subject to a Disclosure and Barring Service (DBS) check.

Closing and Interview Dates-This vacancy may close early if sufficient applicants are received.

Data Protection-A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

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Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we’ll ask you to validate your driving licence online via the DVLA.

In submitting an application, you authorise East of England Community Health and Care NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.

ALL CORRESPONDENCE will be via the e‑mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!

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