Community Healthcare Assistant

Transformation Unit; Norwich; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

East of England Community Health and Care NHS Trust is seeking a compassionate Community Healthcare Assistant to join the Norwich Community Hospital team. The role covers 37.5 hours per week, with shifts 8am–8pm across 7 days, including weekends.

You will work within a multidisciplinary team delivering high-quality, patient-centred care in patients' homes and community settings. The post is Band 3 in the NHS with a permanent contract and ongoing professional development opportunities.

Qualifications

• HVQ 2 or equivalent knowledge and experience required.
• GCSEs in English and Maths are essential or equivalent.
• NVQ 3 or equivalent knowledge and experience preferred.
• Care Certificate or equivalent qualification required.

Responsibilities

• Provide patient-centred care in community settings.
• Support nurses and clinicians with daily tasks and admin duties.
• Maintain accurate patient records and input data into IT systems.
• Deliver health promotion and education to patients and carers.
• Work as part of a multidisciplinary team to ensure continuity of care.

Skills

Communication skills

Team player

Empathy

Observation skills

IT literacy

Education

NVQ 2 or equivalent

GCSE English & Maths

NVQ 3 or equivalent

Care Certificate

Tools

SystmOne

IT skills

Job description

Main area Community Nursing Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Monday-Sunday, weekend working required, shifts will cover working hours of 8am-8pm.) Job ref 839-8109900-JH-D

Employer East of England Community Health and Care NHS Trust Employer type NHS Site Norwich Community Hospital Town Norwich Salary £25,760 - £27,476 per annum Salary period Yearly Closing 18/10/2026 23:59

Community Healthcare Assistant

Band 3

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Job overview

Are you a compassionate, enthusiastic Healthcare Assistant looking to make a real difference every day? We have an exciting opportunity to join our welcoming and supportive Community Nursing Team based at Norwich Community Hospital.

You’ll become part of a dedicated multidisciplinary team of Nurses, Healthcare Assistants, Nursing Associates and Assistant Practitioners, working together to deliver high-quality, person-centred care across the Norwich community.

Our Community Nursing Service provides care predominantly in patients' own homes, including residential care homes and supported living complexes, we also provide some services within community clinic settings.

As part of the Norwich Neighbourhood Team, you’ll work alongside local service providers within the Primary Care Network to deliver integrated, community-based care. Together we are developing innovative services that enable patients to remain at home wherever possible, ensuring they receive the care and support they need in a coordinated and compassionate way.

This is a varied and rewarding role where no two days are the same. You’ll be supported by experienced colleagues, encouraged to develop your skills, and valued for the important contribution you make to improving the health and wellbeing of our patients.

If you’re passionate about providing outstanding care and want to be part of a friendly, forward-thinking team that works together to deliver exceptional community care, we’d love to hear from you.

Main duties of the job

The workload requires a good range of clinical skills to be applied in managing our patients with varied health problems including the venepuncture, preforming ECGs, the taking and recording of patient observations such as blood pressure, diabetes management, traumatic, chronic and post-operative wound care, pressure ulcer prevention and management, catheter support, palliative and end of life care. Many of our patients will have complex multi-pathologies and so we aim to provide holistic, patient centred assessments and deliver individualised care. Full training will be given for all clinical skills as well as a comprehensive induction period.

Working for our organisation

East of England Community Health and care NHS trust is committed to the development of future health clinicians and there will be an expectation that the Band 3 Health Care Assistant will be highly motivated team player that provides high standards of care to our patients. You will live, breathe and promote the NCH&C’s Behaviour Framework.

All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the Trust, including matters relating to other members of the staff and members of the public/patients.

Detailed job description and main responsibilities

The post holder will need:

• To work generically in provision of care, to patients under the supervision of a qualified practitioner, following a prescribed treatment/care plan in order to prevent admission to hospital.
• Plan and prioritise own visits to delegated patients.
• Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
• Make basic judgements on patients’ response to prescribed treatment/care plans, and report findings to a qualified practitioner.
• Liaise with other health care professionals as required.
• Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
• Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
• Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. The taking of bloods, preforming ECGs, taking blood glucose results, wound care, administration of medication such as insulin.
• Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
• Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.
• Share responsibility of indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.
• Undertake health promotion / education as required, e.g. smoking cessation, falls etc.
• May be exposed to bodily fluids, infected material and blood products, therefore must utilise universal precautions and adhere to infection control policies.
• Attend and contribute to multi-disciplinary team meetings and other meetings where appropriate.
• Attend in-house and competency training as required in development of current job role.
• Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.
• Be aware of limitations of own scope of practice and competency, and when to involve a more senior practitioner, both in daily practice and in emergency situations.
• Acknowledge and recognise peoples’ expressed beliefs, preferences and choices.
• Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
• To provide peer support to other assistants.
• Actively contribute to team working and express ideas on improving services for users and the team.
• Share responsibility for maintaining store cupboards, cleaning specialist equipment and general housekeeping tasks.

This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.

Person specification

Qualifications

• NVQ 2 or equivalent knowledge and experience
• Good general education, GCSE Grade 4/C or above in English and Maths or equivalent such as English and Maths functional skills
• NVQ 3 or equivalent knowledge and experience
• Care Certificate

Experience

• Experience of working within a Healthcare setting
• Experience of working in a community healthcare setting

Skills, abilities and knowledge

• Able to communicate effectively using the English language in both verbal and written form
• Good interpersonal skills
• Highly motivated
• Able to provide high standards of care
• Empathy and sensitivity
• Ability to use own initiative
• Good observational and reporting skills
• Ability to manage stressful situations
• Be a team player
• Work flexibly to accommodate patient/service needs
• Overcome barriers to understanding e.g patients with hearing or cognitive impairment
• Have basic IT and standard keyboard skills
• Be able to kneel, bend and stoop, and work in cramped environments
• Be able to manoeuvre limbs of around 5-6kg
• Be able to manoeuvre patients using handling aids

Communication

• Empathy and sensitivity
• Tact and diplomacy
• Awareness of need to elevate to senior staff
• Ability to use own initiative

Personal and people development

• Ability to manage within stressful situations
• Ability to work within a team

Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)

• Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Other

• Must hold full and valid and driving licence and have access to a vehicle
• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

If you need this application in an offline format, please let us know.

Immigration Status– East of England Community Health and Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment- Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.

DBS- this post may be subject to a Disclosure and Barring Service (DBS) check.

Closing and Interview Dates-This vacancy may close early if sufficient applicants are received.

Data Protection-A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

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Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we’ll ask you to validate your driving licence online via the DVLA.

In submitting an application, you authorise East of England Community Health and Care NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.

ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Claire Hall Job title Clinical Operations Manager Email address [e-mail] Telephone number 07796188915

If you have problems applying, contact

Address Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Telephone [phone]