Emergency Department Reception Clerk

Queen Elizabeth Hospital King's Lynn; King's Lynn and West Norfolk; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working opportunities

Free counselling service

Access to Stream – earned wage access

Job summary

The Queen Elizabeth Hospital King's Lynn is seeking a Weekend Emergency Department Reception Clerk to join our busy team. You will greet patients, book in self-presenters and ambulance arrivals, answer calls and perform clerical tasks with accuracy and courtesy.

These two part-time posts require flexibility across shifts, good IT skills and a calm, patient-focused approach in a fast-paced environment. Training will be provided, with weekend coverage as needed.

Qualifications

• GCSE in Mathematics and English.
• EDCL or NVQ.

Responsibilities

• Book in patients who self present or who arrive by ambulance.
• Answer telephone enquiries.
• Obtain hospital notes, photocopying, scanning and other clerical duties as necessary.

Skills

Communication skills

Customer service

IT literacy

Ability to work under pressure

Education

GCSE in Mathematics and English

EDCL or NVQ

Tools

Patient Centre

Patient Administration System

Job description

Main area Emergency Department Reception Clerk Grade Band 2 Contract Permanent Hours Part time - 13 hours per week (Weekend work Post 1 (8.30am-4pm) Post 2 (2pm-8pm & 4pm-10pm)) Job ref 426-520-26TW

Site Queen Elizabeth Hospital Town King's Lynn Salary £25,272 pa pro rata Salary period Yearly Closing 30/10/2026 23:59

Job overview

An exciting opportunity has arisen within the Emergency Department for dedicated, positive thinking, self-motivated individuals to join our Weekend Receptionist Team.

Two posts are available:-

Post 1 - 7 hours per week

Post 2 - 6 hours per week

Main duties of the job

We are looking to recruit an organised and methodical person with excellent communication and customer care skills. Flexibility to provide holiday and sickness cover for the Weekend Team Colleagues, often at short notice, is also an important requirement.

It is a fast paced environment and you will need to demonstrate your ability to remain calm under pressure and to use your own initiative. You will be expected to book in patients who self present or who arrive by ambulance, answer telephone enquiries, obtain hospital notes, photocopying, scanning and other clerical duties as necessary.

The successful candidate will have good IT and communication skills and ideally a working knowledge of the Patient Centre / Patient Administration System.

As the Emergency Department runs a 24/7 service, the post holder would be expected to provide cover for any Bank Holidays which fall within their shift pattern and there will be the opportunity to cover additional shifts at other times of day / night as they arise.

A comprehensive training package will be provided to the successful applicant.

Working for our organisation

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2032/33 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information about the job role.

Person specification

Qualifications/training and professional development.

• GCSE in Mathematics and English.
• EDCL or NVQ

Experience

• Experience of working in an office environment.
• Experience of working with the public.
• Familiarity with data Input.
• Experience of working with confidential Information.
• Receptionist & Customer Service skills.
• Previous experience of working in a Hospital setting or similar Environment.
• Local knowledge of our Catchment Area, GP Surgeries and Community Services.
• Previous experience of working Shifts, Bank Holidays and Unsociable Hours.

Skills, abilities and knowledge

• Ability to work under pressure.
• Ability to use own initiative and prioritise accordingly.
• Working in a team.

Applications are welcome from anyone who meets the criteria specified in the person specification regardless of age, gender, disability, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. Only those applicants who demonstrate in the application form how they meet the criteria in the person specification will be shortlisted for interview. We not only recruit employees based on their qualifications and experience, but we also recruit individuals who possess and can demonstrate the behaviours which underpin our core values (attached).

By applying for this post, you are agreeing to the transfer of information in the application form to Trac jobs & if you are offered a job your personal information will be transferred into the NHS Electronic Staff Records (ESR) system. Please check your email account including your junk folder, regularly for communication regarding this vacancy.

We offer our staff a wide range of benefits and support including:

• Flexible working opportunities
• Free counselling service
• Access to Stream - an app-based service that provides instant earned wage access*
• Support and advice for staff affected by either Perimenopause or Menopause
• Opportunity to join our Staff Networks which include Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.

We are committed to being a menopause friendly employer.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Certificates of Sponsorship / Visa and Immigration

Although the salary for Band 3+posts is expected to meet the applicable UK Visas and Immigration (UKVI) salary threshold from December 2026 and may therefore be eligible for Skilled Worker visa sponsorship, (subject to the immigration rules in force at the time of application) applicants are responsible for checking their own eligibility against the relevant immigration requirements. The availability of sponsorship and any visa application remain subject to UKVI rules and approval. If you are not eligible, any offer of employment already made may be withdrawn.

Please note that all Nursing and Healthcare Assistant (HCA) vacancies require a face‑to‑face interview.

If you require sponsorship to work in this role including where you are currently sponsored, and wish to change employer, please review the Skilled Worker visa eligibility criteria before applying. Further information is available on the Government website: https://www.gov.uk/skilled-worker-visa/your-job.

Use of Artificial Intelligence (AI) in Applications

We encourage applicants to ensure that applications accurately reflect their own skills, experience, achievements and motivations. While AI and other digital tools can support drafting and proofreading, applications should be written in a way that genuinely represents the individual applicant.

During our assessment process, we are looking to understand your personal knowledge, experience and suitability for the role. Applications that relyon AI‑generated content may not provide an accurate reflection of your capabilities and could make it more difficult for us to assess your suitability fairly or accurately during the interview process.

We encourage candidates to take the time to prepare accurate applications using their own examples and experiences, enabling a fair and transparent recruitment process for all applicants.

Important Notice for Applicants

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is committed to safe and fair recruitment practices. We do not charge any fees for applications, recruitment processes, sponsorship arrangements or offers of employment. All vacancies are advertised through our official recruitment channels and all recruitment communications will come from authorised Trust representatives using official contact details. If you are asked to make a payment, provide banking information, or have concerns about the authenticity of a recruitment communication, please contact our Recruitment Team for verification before taking any action.

For Overseas Applicants

Please be aware that fraudulent organisations and individuals sometimes falsely claim to represent NHS employers. The Trust will never request payment for employment opportunities, Certificates of Sponsorship, recruitment administration, or visa support. Applicants should only rely on information published on the Trust's official website and recruitment systems.

The Trust reserves the right to review applications from former employees and may take previous employment history into account as part of the selection process.

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.