IFM Contract Manager: Lead Campus Facilities & Experience

Sodexo; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Benefits fund £1,300

Job summary

Sodexo is recruiting a senior IFM Contract Manager to lead integrated facilities management across the University of Greenwich estate. You will oversee hard and soft FM services, align with campus stakeholders and drive a people-centric workplace experience.

Reporting to the Head of Facilities Management, you will build high-performing teams, manage budgets, ensure compliance, and deliver exceptional service standards across multiple campuses.

Qualifications

• Extensive experience managing hard and soft FM services in a large, complex environment.
• Proven track record in Integrated Facilities Management (IFM).
• Strong leadership to motivate and develop high-performing teams.
• Experience creating outstanding workplace and customer experiences.
• Excellent stakeholder management and influencing skills.
• Strong commercial awareness and budget management experience.

Responsibilities

• Lead the operational delivery of integrated facilities management services across campus operations.
• Build trusted relationships with university stakeholders and clients.
• Create exceptional workplace experiences that prioritise people, wellbeing and customer satisfaction.
• Drive statutory and regulatory compliance across all FM activities.
• Monitor performance against KPIs, SLAs and contractual obligations.
• Manage campus budgets and support financial processes.
• Lead and develop teams to achieve high standards of service excellence.
• Oversee grounds maintenance services and fleet compliance.
• Identify opportunities for innovation, efficiency and continuous improvement.
• Support emergency and out-of-hours response when required.
• Contribute to strategic planning and long-term service development.

Skills

FM leadership

IFM experience

Stakeholder management

Budget management

Team leadership

Customer experience

Regulatory compliance

Performance reporting

Operational delivery

People management

Tools

CAFM/CMMS

Job description

Sodexo is recruiting a senior IFM Contract Manager to lead integrated facilities management across the University of Greenwich estate. You will oversee hard and soft FM services, align with campus stakeholders and drive a people-centric workplace experience.

Reporting to the Head of Facilities Management, you will build high-performing teams, manage budgets, ensure compliance, and deliver exceptional service standards across multiple campuses.