IFM Contract Manager

Sodexo Group; United Kingdom; Remote; GBP 54,000 - 57,000; Full time

Benefits offered by this job

Unlimited access to an online mental健康

Employee Assistance Programme

24/7 virtual GP service

Sodexo Discounts Scheme

Mercer Aspire Pension Plan

Learning and development opportunities

Bike to Work Scheme

Job summary

Sodexo is seeking an IFM Contract Manager to lead the delivery of hard and soft FM services across the University of Greenwich estate. You will work with university stakeholders to ensure services exceed expectations and contractual requirements, driving strategy, innovation and best-in-class FM practices.

Reporting to the Head of Facilities Management & Workplace Experience, you will lead teams across multiple campuses, manage budgets, and deliver a people‑first customer experience that

Qualifications

• Extensive experience managing hard and soft FM services in a large, complex environment.
• Proven track record in Integrated Facilities Management (IFM).
• Strong leadership with ability to motivate and develop teams.
• Outstanding stakeholder management and communication skills.
• Commercial awareness with budget management experience.
• Experience analysing performance data and driving service improvements.
• Knowledge of compliance, health & safety legislation, and industry best practice.

Responsibilities

• Lead operational delivery of integrated facilities management across multiple campuses.
• Build trusted relationships with university stakeholders and clients.
• Create exceptional workplace experiences focusing on people, wellbeing and customer satisfaction.
• Drive compliance with statutory and regulatory requirements.
• Monitor performance against KPIs, SLAs, and contractual obligations.
• Manage campus budgets and support financial processes.
• Develop teams to deliver high service standards.
• Oversee grounds maintenance and fleet compliance.
• Identify opportunities for innovation and continuous improvement.
• Support emergency and out-of-hours response when required.

Skills

FM leadership

IFM experience

Stakeholder management

Budget management

Performance reporting

Regulatory compliance

CAFM/CMMS knowledge

Continuous improvement

Emergency on-call readiness

People management

Tools

CAFM/CMMS systems

Job description

Join Our Team as an IFM Contract Manager – Shape the Future of One of the UK's Most Inspiring University Estates

• University of Greenwich, Avery Hill Campus, Avery Hill Road, Eltham, London, SE9 2UG
• £54,000pa - £57,000pa + excellent bonus + benefits
• 40hrs pw Monday – Friday 8am to 5pm with flexibility required to cover on call rota
• Flexible Benefits fund of £1,300 to utilise across an array of benefits

Are you an experienced Facilities Management leader who thrives on delivering exceptional customer experiences, leading high-performing teams, and driving operational excellence?

This is a rare opportunity to join Sodexo's prestigious Universities portfolio and take a leading role across the stunning University of Greenwich estate, one of the most unique and diverse higher education environments in the UK. You'll be joining a collaborative leadership team responsible for delivering integrated facilities management services across a diverse and complex university estate.

From the historic, world-famous Greenwich campus, a UNESCO World Heritage Site, to the vibrant Avery Hill and Medway campuses, you will help create outstanding environments where students, staff and visitors can thrive every day.

If you're passionate about facilities management, workplace experience and creating meaningful client partnerships, we'd love to hear from you. Every day brings new challenges, opportunities and the chance to make a visible impact.

About the Role

Reporting to the Head of Facilities Management & Workplace Experience, you'll lead the delivery of high-quality hard and soft FM services across campus operations while championing a people-first workplace experience.

You'll work closely with university stakeholders, operational teams and Sodexo leadership to ensure services consistently exceed expectations and contractual requirements.

This role offers significant scope to influence strategy, drive innovation and embed best-in-class FM practices across the estate.

• Leading the operational delivery of integrated facilities management services across multiple campuses
• Building trusted relationships with key university stakeholders and clients
• Creating exceptional workplace experiences that place people, wellbeing and customer satisfaction at the heart of service delivery
• Driving statutory and regulatory compliance across all FM activities
• Monitoring performance against KPIs, SLAs and contractual obligations
• Managing campus budgets and supporting financial processes
• Leading and developing teams to achieve high standards of service excellence
• Overseeing grounds maintenance services and fleet compliance
• Identifying opportunities for innovation, efficiency and continuous improvement
• Supporting emergency and out-of-hours response when required
• Contributing to strategic planning and long-term service development

For a full list of responsibilities please view the attached job description

What We’re Looking For

We're looking for a confident and experienced Facilities Management professional who combines operational expertise with strong leadership and customer focus.

You’ll have:

• Extensive experience managing both hard and soft FM services within a large, complex environment
• A proven track record in Integrated Facilities Management (IFM)
• Strong leadership experience with the ability to motivate and develop teams
• Experience creating outstanding workplace and customer experiences
• Excellent stakeholder management, communication and influencing skills
• Strong commercial awareness and budget management experience
• Experience analysing performance data and driving service improvements
• Knowledge of compliance, health & safety legislation and industry best practice
• Experience working with CAFM/CMMS systems and performance reporting tools
• A proactive, solutions-focused approach with a passion for continual improvement

What We Offer

At Sodexo, this is more than just a job—it’s your chance to be part of something greater. We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here’s what you can expect when you join us:

• A competitive salary & excellent benefits package.

• Opportunities for career growth and development.

• A diverse, supportive, and inclusive workplace.

• A chance to make a tangible impact on [specific area, e.g., client satisfaction, sustainability, operational excellence].

Additional Perks & Benefits

• Unlimited access to an online mental health and wellbeing support platform.

• An Employee Assistance Programme for legal, financial, and personal support.

• 24/7 access to a virtual GP service.

• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.

• Membership in the Mercer Aspire Pension Plan to help you save for your future.

• Learning and development opportunities to enhance your career growth.

• A Bike to Work Scheme, supporting both your fitness and the environment.

Ready to Be Part of Something Greater?

If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. and take the next step in your Sodexo journey.

Friendly customers. Vibrant communities. Exciting careers.

Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.