IFM Contract Manager

Sodexo; Eltham; On-site; GBP 54,000 - 57,000; Full time

Benefits offered by this job

Bonus scheme

Flexible benefits fund (£1,300)

Career growth opportunities

Job summary

Sodexo is seeking an experienced Facilities Management leader to drive IFM across the University of Greenwich estate, delivering exceptional workplace experiences for students, staff and visitors.

You will lead cross-campus operations, manage budgets, ensure compliance, and develop high-performing teams while partnering with university stakeholders to shape long-term service strategy.

Qualifications

• Extensive experience managing both hard and soft FM services in a large, complex environment.
• Proven track record in Integrated Facilities Management (IFM).
• Strong leadership experience with ability to motivate and develop teams.
• Experience creating outstanding workplace and customer experiences.
• Excellent stakeholder management, communication and influencing skills.
• Strong commercial awareness and budget management experience.
• Experience analysing performance data and driving service improvements.
• Knowledge of compliance, health & safety legislation and industry best practice.
• Experience working with CAFM/CMMS systems and performance reporting tools.
• Proactive, solutions-focused approach with a passion for continual improvement.

Responsibilities

• Lead the operational delivery of integrated facilities management services across multiple campuses.
• Build trusted relationships with key university stakeholders and clients.
• Create exceptional workplace experiences that place people, wellbeing and customer satisfaction at the heart of service delivery.
• Drive statutory and regulatory compliance across all FM activities.
• Monitor performance against KPIs, SLAs and contractual obligations.
• Manage campus budgets and support financial processes.
• Lead and develop teams to achieve high standards of service excellence.
• Oversee grounds maintenance services and fleet compliance.
• Identify opportunities for innovation, efficiency and continuous improvement.
• Support emergency and out-of-hours response when required.
• Contribute to strategic planning and long-term service development.

Skills

IFM

Leadership

Stakeholder management

Budget management

Performance data analysis

Health & safety awareness

Continuous improvement

People development

On-call readiness

Tools

CAFM/CMMS systems

Job description

Are you an experienced Facilities Management leader who thrives on delivering exceptional customer experiences, leading high-performing teams, and driving operational excellence? This is a rare opportunity to join Sodexo's prestigious Universities portfolio and take a leading role across the stunning University of Greenwich estate, one of the most unique and diverse higher education environments in the UK. You'll be joining a collaborative leadership team responsible for delivering integrated facilities management services across a diverse and complex university estate. From the historic, world-famous Greenwich campus, a UNESCO World Heritage Site, to the vibrant Avery Hill and Medway campuses, you will help create outstanding environments where students, staff and visitors can thrive every day. If you're passionate about facilities management, workplace experience and creating meaningful client partnerships, we'd love to hear from you. Every day brings new challenges, opportunities and the chance to make a visible impact.

• Leading the operational delivery of integrated facilities management services across multiple campuses
• Building trusted relationships with key university stakeholders and clients
• Creating exceptional workplace experiences that place people, wellbeing and customer satisfaction at the heart of service delivery
• Driving statutory and regulatory compliance across all FM activities
• Monitoring performance against KPIs, SLAs and contractual obligations
• Managing campus budgets and supporting financial processes
• Leading and developing teams to achieve high standards of service excellence
• Overseeing grounds maintenance services and fleet compliance
• Identifying opportunities for innovation, efficiency and continuous improvement
• Supporting emergency and out-of-hours response when required
• Contributing to strategic planning and long-term service development

We're looking for a confident and experienced Facilities Management professional who combines operational expertise with strong leadership and customer focus.

You’ll have:

• Extensive experience managing both hard and soft FM services within a large, complex environment
• A proven track record in Integrated Facilities Management (IFM)
• Strong leadership experience with the ability to motivate and develop teams
• Experience creating outstanding workplace and customer experiences
• Excellent stakeholder management, communication and influencing skills
• Strong commercial awareness and budget management experience
• Experience analysing performance data and driving service improvements
• Knowledge of compliance, health & safety legislation and industry best practice
• Experience working with CAFM/CMMS systems and performance reporting tools
• A proactive, solutions-focused approach with a passion for continual improvement

• £54,000pa - £57,000pa + excellent bonus + benefits
• 40hrs pw Monday - Friday 8am to 5pm with flexibility required to cover on call rota
• Flexible Benefits fund of £1,300 to utilise across an array of benefits, At Sodexo, this is more than just a job-it's your chance to be part of something greater. We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here's what you can expect when you join us:

A competitive salary & excellent benefits package. Opportunities for career growth and development. A diverse, supportive, and inclusive workplace. A chance to make a tangible impact on [specific area, e.g., client satisfaction, sustainability, operational excellence]. Additional Perks & Benefits Unlimited access to an online mental health and wellbeing support platform. An Employee Assistance Programme for legal, financial, and personal support. 24/7 access to a virtual GP service. Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme. Membership in the Mercer Aspire Pension Plan to help you save for your future. Learning and development opportunities to enhance your career growth. A Bike to Work Scheme, supporting both your fitness and the environment.

Ready to Be Part of Something Greater? If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. Friendly customers. Vibrant communities. Exciting careers.

Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.