IFA Practice Manager

IDEX Consulting; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Practice Manager to lead a team of 30 within a growing IFA Practice in Scotland. This pivotal role involves overseeing day-to-day operations, ensuring exceptional service delivery to clients and Financial Planners, and driving operational efficiency. The ideal candidate will possess strong leadership skills, the ability to multi-task, and a commitment to maintaining high-quality standards. With a competitive salary and benefits package, this opportunity offers a chance to play a key role in the growth of one of the fastest-growing IFAs in the region. Join a forward-thinking firm dedicated to excellence and team collaboration.

Qualifications

• Proven experience in a leadership role within financial services.
• Strong operational management skills with a focus on efficiency.

Responsibilities

• Oversee daily operations and ensure outstanding service delivery.
• Manage administration and paraplanning teams, promoting efficiency.
• Conduct regular team meetings and maintain a positive work environment.

Skills

Leadership

Multi-tasking

Delegation

Operational Efficiency

Client Service Delivery

Education

Experience in Financial Services

Management Experience

Job description

Idex Consulting are looking for a Practice Manager to look after a team of 30 operational staff within an IFA Practice.

The Practice Manager will oversee the day-to-day operations and play a pivotal role in ensuring the smooth running of the business, leading the administration and paraplanning teams to support advisers, manage adherence to processes and procedures along with improving operational efficiency.

Executing excellent performance and production management practices, ensuring good diligence, with a strong ability to multi-task, delegate effectively and prioritise workload.

Key responsibilities

1. Serve as a first-line leader in the Advice Operations function, ensuring outstanding service delivery to clients and Financial Planners in line with policies and regulations
2. Manage the smooth day-to-day running of the business, including office systems, workflows, and client servicing
3. Manage all agreed administration aspects for our Financial Planners as per our agreed SLA's ensuring consistency of process and to a high level of quality
4. Ensure all operational procedures are followed and optimised for efficiency
5. Oversee administrative and paraplanning teams, providing training, support, and performance reviews
6. Assist in recruitment and onboarding of new staff
7. Promote a positive and professional working environment
8. Carry out regular team meetings to communicate team performance and relevant updates, cultivating a transparent and inclusive environment
9. Maintain an efficient, safe, and motivational working conditions
10. Conduct regular visits to each office, promoting team engagement and collaboration
11. Ensure prompt escalation of client complaints or breaches to Compliance, collaborating on resolution and client remediation requirements
12. Conduct root cause analysis on client dissatisfaction to implement necessary changes and improvements
13. Ensure comprehensive client information is maintained in the back-office system
14. Manage data control reports to swiftly address exceptions and prevent client or data issues
15. Undertake quality assessments on work completed by the team members to ensure Finli hold quality information and can subsequently report relevant and correct Management Information
16. Monitor and report on team performance according to governance cycles, highlighting trends in errors or omissions for escalation
17. Work in partnership with peers and Senior Leaders (when required) for the needs of the business
18. Arrange and participate in meetings, team events and projects where required
19. Actively promote the principles and requirements of the Group and its senior leaders, ensuring alignment with organisational values
20. Partner with the M&A Team to facilitate seamless transitions of acquisitions into a BAU environment

In return you will receive an excellent salary and benefits package and an opportunity to grow one of the fastest growing IFA's in Scotland.