Senior Commercial eCommerce Manager

MSD; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Senior eCommerce Analyst to join their Global Digital Commerce Team. This remote role involves consultancy and technical product development, focusing on enhancing eCommerce processes and implementing digital payment systems across multiple markets. Ideal candidates will have extensive experience in eCommerce, strong analytical skills, and the ability to collaborate with global stakeholders.

Qualifications

• Extensive experience as a business analyst/product manager in eCommerce.
• Experience in implementing enterprise digital payments systems.
• Knowledge of e-commerce platforms and process mapping.

Responsibilities

• Document business and functional requirements from stakeholders.
• Facilitate workshops to gather and validate requirements.
• Define and manage end-to-end requirements across teams.

Skills

Communication

Analytical Thinking

Collaboration

Detail Orientation

Problem Solving

Tools

Salesforce Commerce Cloud

Magento

SAP Commerce Cloud

Job description

We are seeking a seasoned commercially focused, eCommerce savvy, Senior eCommerce Analyst to join the Global Digital Commerce Team. You will work across two business areas:

• Consultancy – providing eCommerce best practice process analysis and strategy
• Technical Product Development – translating commercial outcomes into appropriate technical design solutions, supporting a scalable, global design product.

Reporting to the Global Digital Commerce & Self-Serve Lead, this role will closely collaborate with the Commercial Product Manager, Technical Product Owner, Commercial Optimisation and Performance Acceleration Lead, as well as a cross-functional, global product team and stakeholders.

This position is ideal for a BA with strong domain knowledge in eCommerce and multi-segment transactional journeys (B2B, B2C, B2B2C), as well as experience working with enterprise-level commerce cloud platforms, especially in a multi-country environment. We have particular interest in applications from senior BAs experienced in implementing global digital payments products and platforms, including KYC and global payments systems process management.

This is a remote role and can be based anywhere in Europe.

Responsibilities:

• Document business and functional requirements – extracting knowledge from key stakeholders and translating into structured user stories with an emphasis on assessing commercial and operational value outcomes. Support in developing business cases to evaluate the value of development investment and global commercial value outcomes.
• Facilitate workshops – engaging with global stakeholders to gather and validate requirements. Own requirements for team deliverables, present stories and customer journeys to ensure alignment.
• Analyse and document “as-is” business processes, mapping out current and future states to enhance business operations.
• Work with Technical Analyst, Subject Matter Expert and the Delivery Team to validate acceptance criteria, adjust requirements as needed, and contribute to estimation and iteration planning sessions
• Define and manage end-to-end or integration requirements across multiple teams and systems to support seamless customer experiences – working closely with technical teams to translate business and functional requirements into structured technical designs and specifications.
• Support business process changes stemming from customer journey or operational process updates, collaborating with stakeholders to ensure effective implementation.
• Support the full product lifecycle – including sprint activities, providing updates and risk assessments to leadership, assisting in testing, user acceptance, and continuous improvement, oversee end-to-end, seamless execution.
• Codify best practice with all teams to ensure standards are met.

About You

• Are focused on business value and delivery focused
• Are a team player and have excellent communication skills
• Detail obsessed but an excellent storyteller to communicate and bring non-technical audiences with you on the journey
• Use commercial rationale as well as technical design thinking in your solutioning approach
• Have the “I am owning it” attitude
• Want to work in a fast-paced environment based on continual improvement principles and iteration with the ability to deploy rapidly
• Possess the ability to initiate and complete tasks, utilizing your influential skills to bring together the right individuals and motivate them towards progress.
• Can manage multiple projects simultaneously, balancing quick wins with long-term improvements. Able to track dependencies, flag risks early, and ensure timely delivery of deliverables.

Required:

• Extensive experience working as a business analyst/product manager within eCommerce
• Demonstrable experience in digital-first sales, preferably in a multi-market and/or multi-consumer (B2B/B2C/D2C) environment.
• Experience in implementing enterprise digital payments systems, KYC process management & payments trends on a global scale
• Previous experience working in an Agile environment, participating in daily stand-ups, sprint planning, and backlog refinement. Able to pivot quickly based on changing priorities.
• Knowledge of e-commerce platforms such as Salesforce Commerce Cloud, Magento, SAP Commerce Cloud (Hybris). Enterprise CRM & ERP systems knowledge would be beneficial too.
• Animal Health or parallel regulated industry experience welcome, but exposure to a wider variety of retail environments and cultures sought.
• Experience in documenting as-is / to-be states, with a proficiency in process mapping and modelling.
• Proven ability to build highly effective collaborative working relationships with key internal stakeholders and external suppliers.
• Professional proficiency in English is essential, but fluency in other languages would be advantageous.
• Able to work across different time zones.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst and Business Development

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

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