Incident Manager - TEKsystems

Jobs via eFinancialCareers; Glasgow; Remote; GBP 45,000 - 75,000; Full time

Job summary

An innovative firm is seeking a Major Incident Manager to join their remote team in Glasgow. This role is crucial for leading major service incidents to successful recovery and ensuring efficient documentation and monitoring of incidents. You will collaborate with various technical teams and stakeholders to enhance service restoration and continuous improvement. The position requires flexibility to work out of hours and on-call support, making it ideal for those who thrive in dynamic environments. If you have a passion for incident management and a knack for multi-tasking, this opportunity could be your next career move.

Qualifications

• 5+ years in Major Incident Management within enterprise environments.
• Strong experience in managing incidents from start to finish.

Responsibilities

• Lead major service incidents to full recovery and document progress.
• Collaborate with technical teams for effective service restoration.

Skills

Major Incident Management

Incident Facilitation

Multi-tasking

Documentation Skills

Job description

Major Incident Manager

TEKsystems Glasgow, United Kingdom

We are supporting one of our Glasgow based clients who are looking to onboard a Major Incident Manager for an initial 6 month contract. You will be joining a team that is responsible for critical service restoration through the operational Major Incident Management process. The role requires leading major service incidents to successful full recovery, documentation, and monitoring the progress towards resolution for all incidents and potential ongoing problems.

This is a fully remote role, supporting a 24/7/365 incident management function. Thus, you will be required to work out of hours/on standby to support incidents and major IT releases. The role involves collaboration with technical teams and stakeholders through various communication channels to ensure effective service restoration and continual service improvement.

Top Skills:

• 5+ years Major Incident Management experience within Enterprise level environments (500+ users).
• Strong experience in facilitating the running of an incident end to end.
• Ability to work on-call weekend work - 1 in 5 weekends.
• Strong multi-tasking skills.
• Strong documentation skills.

This role will be fully remote as mentioned and will be Inside IR35 for reference. Please apply within to find out more information on this role.

Location: Glasgow, UK