Identity & Authentication Services Engineer

Sky; Hounslow; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free SkyTV/NOW package

Pension up to 9% employer contribution

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards and experiences

Job summary

Sky is seeking an Authentication Services Engineer to support enterprise-scale authentication platforms, including Active Directory, Microsoft Entra ID, DNS and DHCP. You will handle BAU tasks, patching, compliance, and security improvements in a fast-moving telecoms environment.

This hybrid role requires strong troubleshooting, automation mindset, and collaboration with a broader team. You’ll work on on-call shifts, recovery exercises, and ensure secure, resilient services for Sky's systems.

Qualifications

• Experience supporting enterprise-scale technology platforms in a high-pressure environment.
• Strong troubleshooting and analytical skills with problem solving and risk identification.
• Willingness to use automation to improve platform operations and outcomes.
• Hands-on experience supporting authentication and infrastructure technologies (Entra ID, AD, DNS, DHCP).
• Excellent interpersonal skills with energy, enthusiasm and commitment to service.

Responsibilities

• Provide BAU support for Authentication Services, primarily in the Telecoms Management Environment, including out-of-hours on-call rota.
• Work with the team to ensure all servers are patched to latest levels.
• Ensure TSA compliance requirements are met and provide evidence for auditors.
• Resolve identified vulnerabilities in a secure and timely manner.
• Assist with identifying and proposing improvements to the services, processes and technologies managed by the team.
• Collaborate to ensure compliant, secure, resilient and supportable solutions.
• Work to ensure platform service quality using a customer-focused and analytical approach to complex problem solving.
• Assist in regular recovery exercises in a safe environment.

Skills

Troubleshooting

Analytical thinking

Automation mindset

Interpersonal skills

Tools

Microsoft Entra ID

Active Directory

DNS

DHCP

Job description

Sky is seeking an Authentication Services Engineer to support enterprise-scale authentication platforms, including Active Directory, Microsoft Entra ID, DNS and DHCP. You will handle BAU tasks, patching, compliance, and security improvements in a fast-moving telecoms environment.

This hybrid role requires strong troubleshooting, automation mindset, and collaboration with a broader team. You’ll work on on-call shifts, recovery exercises, and ensure secure, resilient services for Sky's systems.