Authentication Services Engineer - Hybrid, On-Call

Sky; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Free Sky TV/NOW

Private healthcare

Pension with employer contribution

Aviva Digital GP

Dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky is seeking an engineer to provide technical support for the authentication infrastructure used across a large enterprise. You will work on Active Directory, Microsoft Entra ID, DNS and DHCP, with a focus on secure delivery and proactive support.

You will patch servers, ensure compliance with security acts, and collaborate to improve services and processes while maintaining service quality and incident readiness. Hybrid working with some on-call duties.

Qualifications

• Relevant industry experience supporting and engineering enterprise-scale technology platforms in a high-pressure, fast-moving environment.
• Troubleshooting and analytical skills, with experience resolving complex technical problems and identifying emerging risks.
• Show willingness to use automation to improve platform operations and service outcomes.
• Hands-on experience supporting authentication and infrastructure technologies, including Microsoft Entra ID, Active Directory, DNS and DHCP.
• Excellent interpersonal skills, with energy, enthusiasm and a strong commitment to excellent service.

Responsibilities

• Provide business-as-usual support for Authentication Services, primarily in the Telecoms Management Environment (TME), including out-of-hours support through an On-Call rota.
• Work with the team to ensure all servers are patched to latest levels.
• Ensure TSA (Telecoms Security Act) compliance requirements are met and provide evidence for auditors.
• Resolve identified vulnerabilities in a secure and timely manner.
• Assist with identifying and proposing improvements to the services, processes and technologies managed by the team.
• Work with the wider team to ensure compliance and technical requirements are developed into secure, resilient and supportable solutions.
• Work to ensure platform service quality, using a customer-focused and analytical approach to complex problem solving and prioritisation.
• Assist in regular recovery exercises in a safe and segregated environment.

Skills

Troubleshooting

Analytical skills

Automation mindset

Authentication infrastructure

Microsoft Entra ID

Active Directory

DNS

DHCP

Interpersonal skills

Tools

Microsoft Entra ID

Active Directory

DNS

DHCP

Job description

Sky is seeking an engineer to provide technical support for the authentication infrastructure used across a large enterprise. You will work on Active Directory, Microsoft Entra ID, DNS and DHCP, with a focus on secure delivery and proactive support.

You will patch servers, ensure compliance with security acts, and collaborate to improve services and processes while maintaining service quality and incident readiness. Hybrid working with some on-call duties.