Authentication Services Technical Specialist

Sky Retail Stores; Hounslow; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension with up to 9% employer

Private healthcare with mental health

Job summary

Sky is seeking an Authentication Services Engineer to provide BAU support for its authentication infrastructure across a large enterprise. You will work on Active Directory, Microsoft Entra ID, DNS and DHCP, ensuring secure, compliant, and reliable services.

You will patch servers, address vulnerabilities, and contribute to continuous improvement with a customer-focused, analytical approach. Hybrid working with two days in Osterley per week is offered.

Qualifications

• Relevant industry experience supporting and engineering enterprise-scale technology platforms in a high-pressure, fast-moving environment.
• Troubleshooting and analytical skills, with experience resolving complex technical problems and identifying emerging risks.

Responsibilities

• Provide business-as-usual support for Authentication Services, including on-call rotation.
• Ensure servers are patched to latest levels.
• Ensure Telecoms Security Act compliance and provide evidence for auditors.
• Resolve identified vulnerabilities in a timely manner.
• Identify and propose improvements to services, processes and technologies.
• Collaborate to develop secure, resilient, and supportable solutions.

Skills

Troubleshooting

Analytical thinking

Automation

Microsoft Entra ID

Active Directory

DNS

DHCP

Tools

Microsoft Entra ID

Active Directory

DNS

DHCP

Job description

We don't just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

Reporting to the UK Authentication Services Platform Manager, you'll provide technical support for the authentication infrastructure used across a large, complex enterprise. You'll apply technical knowledge, careful attention to detail and a process-driven approach to the day-to-day management and improvement of services including Active Directory, Microsoft Entra ID, Active Directory, DNS and DHCP.

The Authentication Services team owns the end-to-end user authentication experience at Sky. The team designs, develops, engineers and operates core platforms including Active Directory Domain Services, Microsoft Entra ID, DNS and DHCP, with a focus on proactive support and secure service delivery.

What you'll do

• Provide business-as-usual support for Authentication Services, primarily in the Telecoms Management Environment (TME), including out-of-hours support through an On-Call rota.
• Work with the team to ensure all servers are patched to latest levels.
• Ensure TSA (Telecoms Security Act) compliance requirements are met and provide evidence for auditors.
• Resolve identified vulnerabilities in a secure and timely manner.
• Assist with identifying and proposing improvements to the services, processes and technologies managed by the team.
• Work with the wider team to ensure compliance and technical requirements are developed into secure, resilient and supportable solutions.
• Work to ensure platform service quality, using a customer-focused and analytical approach to complex problem solving and prioritisation.
• Assist in regular recovery exercises in a safe and segregated environment.

Minimum requirements

• Relevant industry experience supporting and engineering enterprise-scale technology platforms in a high-pressure, fast-moving environment.
• Troubleshooting and analytical skills, with experience resolving complex technical problems and identifying emerging risks.
• Show willingness to use automation to improve platform operations and service outcomes.
• Hands-on experience supporting authentication and infrastructure technologies, including Microsoft Entra ID, Active Directory, DNS and DHCP.
• Excellent interpersonal skills, with energy, enthusiasm and a strong commitment to excellent service.

Benefits and perks

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you'll work

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

The hybrid working expectations for this role are 2 days in the Osterley Sky office per week.

Your office base

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles.

Who we are

We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may h