ICT Telephony Systems Engineer | Flexible Hours & Training

. South Wales Police; Bridgend; Presencial; GBP 37.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and professional development

Local Government Pension Scheme

24 days annual leave increasing to 29

Flexible working

Free on-site parking

On site fitness centre and canteen

Cycle to work scheme

Wellness programmes

SWP Diolch Vectis & Blue light Card

Contribution to public safety and well

Descripción de la vacante

South Wales Police is recruiting an ICT Telephony Systems Engineer to join the ICT Department in Bridgend. The role focuses on maintaining and improving the telephony and ICT infrastructure, with responsibilities across incident response, system setup, and data handling.

The post requires technical expertise in Unify telephony and related IT infrastructure, plus strong communication to support staff and external stakeholders. UK-wide policy and local standards apply.

Formación

• Must have GCSE A–C level including Maths and English or equivalent.
• Must have IT-related qualification or proven IT experience.
• Experience with enterprise scale network and telecommunication platforms, especially Unify.
• Proficient with Microsoft applications.

Responsabilidades

• Receive and respond to customer enquiries, including complex queries.
• Provide information by phone, face-to-face or electronic channels.
• Escalate more difficult queries and support the team’s work programme.
• Maintain data confidentiality and comply with MOPI standards.
• Set up and operate equipment; perform maintenance and testing.

Conocimientos

Enterprise network experience

2nd line support

Microsoft applications

Educación

GCSE A-C level incl Maths & English

IT-related qualification

Herramientas

Unify

Data centre equipment installation

Descripción del empleo

South Wales Police is recruiting an ICT Telephony Systems Engineer to join the ICT Department in Bridgend. The role focuses on maintaining and improving the telephony and ICT infrastructure, with responsibilities across incident response, system setup, and data handling.

The post requires technical expertise in Unify telephony and related IT infrastructure, plus strong communication to support staff and external stakeholders. UK-wide policy and local standards apply.