ICT Specialist - Flexible Tech Support & Network Expert

Dyfed-Powys Police; Carmarthen; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Mentor buddy

Leave + holidays

On-site gym

Blue Light discounts

Cycle to work

Wellbeing centre

Staff networks

Flexible working

Maternity/paternity leave

Sick pay

Job summary

Dyfed-Powys Police invites applications for an ICT Specialist within the ICT Department. You will configure, install and maintain computer and network hardware in line with change and release management processes.

You will provide expert and creative solutions to user problems to ensure satisfaction and productivity, and respond to complex questions via calls or escalations with a focus on electronic services. All candidates are subject to vetting and medical checks.

Responsibilities

• To configure, install and maintain computer and network hardware in line with the ICT department change and release management processes and procedures.
• To provide expert and creative solutions to user problems to ensure user satisfaction and productivity.
• To research, resolve and respond to complex questions received via telephone calls, call backs, or escalations and provide support on electronic services, in accordance with current standards.

Job description

Dyfed-Powys Police invites applications for an ICT Specialist within the ICT Department. You will configure, install and maintain computer and network hardware in line with change and release management processes.

You will provide expert and creative solutions to user problems to ensure satisfaction and productivity, and respond to complex questions via calls or escalations with a focus on electronic services. All candidates are subject to vetting and medical checks.