ICT Technician / IT Support Engineer / Second Line / Help Desk

AWD online; Coventry; On-site; GBP 25,000 - 29,000; Full time

Job summary

An educational trust in Coventry is looking for an ICT Technician / IT Support Engineer. The candidate will provide 2nd line support, manage the ICT infrastructure, and contribute to project implementations. Candidates must possess an NVQ in ICT or similar, have a strong understanding of Windows systems, and a full driving license. Benefits include professional development opportunities and a pension scheme.

Benefits

Extensive professional development opportunities

Teacher / Local Authority Pension Scheme

Employee Assistance Programme

Flexible Working Arrangements

Qualifications

• Experience in providing 2nd line support.
• Ability to communicate effectively with various audiences.
• Strong understanding of network infrastructure.

Responsibilities

• Manage, maintain, and support ICT infrastructure.
• Provide 2nd line technical support and troubleshoot issues.
• Design and implement new infrastructure projects.

Skills

Troubleshooting

End-user support

Problem solving

Analytical skills

Interpersonal skills

Education

NVQ in ICT or equivalent qualification

ITIL v3 Foundation or equivalent

MCP / MCSA / MCSE / CompTIA A+ or equivalent

Tools

Microsoft Windows

Microsoft Active Directory

Microsoft 365

Anti-virus solutions

Job description

Overview

ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry.

SALARY: £25,429 - £28,912 per annum + Benefits

LOCATION: Coventry, West Midlands (CV7)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 hours per week, Monday – Thursday, 08:00am – 04:00pm & Friday 08:00am – 03:30pm

CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport.

JOB OVERVIEW

We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications.

Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service.

As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies.

DUTIES

Your duties as an ICT Technician / IT Support Engineer will include:

• Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans.
• Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget.
• User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems.
• Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies.

CANDIDATE REQUIREMENTS

• Full driving licence and own transport
• NVQ in ICT equivalent qualification or similar experience
• Evidence of ongoing professional development
• MCP / MCSA / MCSE / CompTIA A+ or equivalent
• ITIL v3 Foundation or equivalent
• Able to communicate effectively both verbally and in writing with a range of audiences
• Able to maintain the highest levels of confidentiality and data security
• Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail
• Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way
• Strong problem solving and analytical skills
• Can interpret and present written and numerical data in formats including spreadsheets and written reports
• Experience of supporting a wide customer base in an ICT support context
• Experience of installing, maintaining, supporting and using computer hardware and software
• Experience of working on and managing projects to achieve agreed objectives/ outcomes
• Strong working knowledge of Microsoft Windows PC and Server operating systems
• Strong working knowledge of Microsoft Active Directory and Group Policy
• Knowledge of cloud-based services such as Microsoft 365
• Knowledge of anti-virus / end point protection solutions
• Strong understanding of network infrastructure and wireless networks
• Install, maintain and troubleshoot infrastructure including networks, servers and storage
• Install, maintain and troubleshoot software and hardware
• Understanding of web filtering and firewall solutions

BENEFITS

• Extensive professional development opportunities across the Trust
• Career pathways across the Trust
• Teacher / Local Authority Pension Scheme
• Online retail discount
• Employee Assistance Programme
• Family Friendly policies to support family & carer commitments
• Flexible Working Arrangements

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13825

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