ICT Technician (Fixed Term for 12 Months) (1.0FTE)

LLOYD'S REGISTER INTERNATIONAL; Glasgow; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Annual leave 33 days + 12 holidays

Professional development opportunities

Cycle to Work Scheme

Mileage allowance

Employee Assistance Programme

Flexible Working

Job summary

Glasgow Kelvin College seeks an ICT Technician on a fixed-term 12-month contract to deliver first and second-line ICT support to staff and students across campuses and learning centres. You will deploy hardware and software, maintain assets, and contribute to continuous improvement of ICT services.

The role requires strong communication, organisational skills, and a proactive approach to supporting end users and maintaining security and compliance with college policies.

Qualifications

• Educated to HND (SCQF level 8) in Computing or equivalent; or relevant experience.
• Evidence of Continuous Professional Development.
• Demonstrable knowledge of using remote technologies to assist users.

Responsibilities

• Deliver first and second-line ICT support to staff, students, and external partners, on-site and remotely.
• Maintain and troubleshoot ICT hardware, software, and telephony systems across College and partner locations.
• Manage ICT Service Desk requests and ensure records and SLAs are met.
• Create and maintain technical documentation and knowledge base resources.

Skills

Clear communication

Organisational skills

Customer focused

Pro-active

Remote support

Education

HND (SCQF level 8) in Computing

Tools

Windows OS admin

iOS & Android handhelds

Microsoft Office

Adobe Reader

Modern browsers

Job description

ICT Technician (Fixed Term for 12 Months) (1.0FTE)

As part of ICT Services, the post holder will provide ICT/technical support to the College’s learners, staff and partners across all campuses and associated Learning Centres.

The post holder will contribute to the development of IT services within the College, support the College’s IT hardware and software estate, deploy hardware and software where necessary and ensure that related administrative tasks are completed to a high professional standard.

Key Responsibilities

• Deliver first and second-line ICT support to staff, students, and external partners, both on-site and remotely.


• Provide maintenance, installation, and troubleshooting of ICT hardware, software, telephony systems, and related infrastructure across College and partner locations.


• Manage and resolve support requests through the ICT Service Desk, ensuring compliance with agreed service levels and maintaining accurate records.


• Create and maintain technical documentation and knowledge base resources to support users and colleagues.


• Support the security, monitoring, and ongoing maintenance of endpoint devices, ensuring compliance with College policies and standards.


• Maintain accurate hardware and software asset records and contribute to effective asset management processes.


• Perform Service Desk administrative duties, including monitoring activities and participation in a rota to provide telephone and remote support coverage.


• Contribute to continuous improvement of ICT services and undertake professional development to maintain and enhance technical knowledge and skills.

Skills, Knowledge and Expertise

Qualifications:

• Educated to HND (SCQF level 8) in a Computing discipline or equivalent; or relevant experience as an alternative to a formal qualification


• Evidence of Continuous Professional Development

Demonstrable knowledge of:

• Utilising remote technologies to assist users and streamline operations


• High-level of computer literacy using ICT systems and software

Skills and Competencies:

• Effective communication skills


• Organisational and time management skills


• Customer focused approach to delivering ICT Services


• Ability to be pro-active when providing ICT Support

Experience:

• Administration of Windows Operating Systems and handheld OS’s (iOS & Android)


• Supporting desktop and mobile applications such as Microsoft Office, Adobe Reader, modern browsers


• Basic Mac OSX operations


• Deployment of PCs, laptops and handheld devices


• Deployment of software and applications


• Managing security software on endpoint devices


• Providing ICT support to a similar sized organisation

Benefits

Why work at Glasgow Kelvin:

• Access to a generous Local Government Pension Scheme.


• Hybrid working (dependent and the needs of the service).


• Annual Leave – 33 days per annum plus 12 public holidays.


• A professional development review process – continuous professional and personal development.


• Professional and personal development for all staff – we offer an extensive range of staff development opportunities and events to support you in your role, help you reach your full potential and plan for your future.


• Cycle to Work Scheme.


• Mileage Allowance – reclaimable for travel on College Business


• Employee Assistance Programme –– a 24-hour service that supports your health and wellbeing.


• Flexible Working and Family Friendly Policy – Flexible Working, Maternity, Parental, Paternity and Adoption Leave – enhanced entitlements.


• Sick Pay – Enhanced entitlement above the national average.


• Wellbeing – a range of activities to enhance and support your wellbeing, access to sports facilities and fitness activities.

About Glasgow Kelvin College

About Glasgow Kelvin College:Glasgow Kelvin College seeks to provide learning opportunities of the highest quality, which engages learners from the widest range of backgrounds, and supports their progression to employment or to further study. We play a vital role in providing accessible vocational and core-skills learning and you will have the opportunity help us create progression opportunities for learners and makes a positive impact on the communities we serve.

We deliver high-quality programmes, from introductory to degree level, to around 15,000 students each year from three campus buildings in the North and Northeast of Glasgow and through a large network of community-based centres. The College works with partners to create inclusive progression opportunities in a vibrant and sustainable environment for our learners.

Roles within the College are subject to the Protection of Vulnerable Groups Scheme and as such the successful candidate(s) will be required to make an application for membership under the Scheme.

At Glasgow Kelvin College, we are committed to fostering a workforce that reflects the diverse society we serve. We believe that our strength lies in our differences, and we actively seek to attract talent from a wide range of backgrounds. Our goal is to create an inclusive environment where everyone feels valued, respected, and empowered to reach their full potential.

We are dedicated to being an employer of choice by prioritising diversity, inclusion, and wellbeing. Our inclusive policies and practices ensure that every team member experiences a strong sense of belonging and can thrive both personally and professionally. We are a Disability Confident employer and guarantee to interview applicants who meet the essential job requirements.

Join us at Glasgow Kelvin College and be part of a team that celebrates diversity and champions inclusion. Your unique perspective and experiences are not just welcomed—they are essential to our collective success.

To find out more about how we do this visit:

Equality, Inclusion, Diversity and Belonging - Glasgow Kelvin College