Teaching and Student Support Administrator

University of Glasgow; Glasgow; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

41 days of leave (full-time equivalent

Pension benefits

Discount packages

6‑month UofG Sport membership

Job summary

University of Glasgow seeks an capable part-time administrator to act as the first point of contact in a busy engineering office. You will support teaching and quality assurance, handle enquiries, and keep key systems up to date.

Essential skills include administration, IT proficiency with Word/Excel, and the ability to manage competing priorities while maintaining excellent service.

Qualifications

• Essential: ability to work in a busy office, and relevant knowledge/skills in a similar role.
• Essential: excellent knowledge of Word, Excel, and e-mail.

Responsibilities

• Act as first point of contact at reception for staff, students and customers, communicating efficiently and courteously.
• Monitor and respond to enquiries via email inbox and Helpdesk.
• Provide administrative support for International Sponsorship reports ensuring timely responses.
• Administration of examination logistics including collection of exam scripts from exam halls and registry.
• Archiving examination materials in line with University retention plan.
• General office duties: maintain equipment, notices and stationery; identify and implement improved procedures.
• Monitor and approve local room bookings with the School of Engineering.
• Undertake other duties as directed by the Quality Assurance & Enhancement Manager.

Skills

Administrative skills

Interpersonal skills

Prioritisation

Initiative

Teamwork

Confidentiality

Attention to detail

Flexibility

Analytical skills

Continuous improvement

Education

A2 Scottish/National framework level 5 or 6 equivalent

A1 Similar role experience or equivalent

Tools

My Campus

Student records system

Job description

Please note this vacancy is only open to current contracted University of Glasgow employees.

Job Purpose

Act as first point of contact for Engineering Student & Academic Support providing comprehensive administrative support to the school’s academic and administrative staff as well as to undergraduate and postgraduate Engineering students. Be responsible for maintaining key systems within Engineering Student & Academic Support related to teaching and quality assurance.

Main Duties and Responsibilities

• 1. To act as a first point of contact at reception in a busy teaching office for staff, students and internal/external customers, communicating efficiently, effectively and courteously.
• 2. Monitor and respond to all enquiries within Engineering Student & Academic Support email inbox and enquiries from the Helpdesk in a timely and professional manner.
• 3. Provide administrative support for International Sponsorship reports ensuring timely responses from School staff.
• 5. Administration of examination logistics including collection of exam scripts from exam halls and from registry.
• 6. Archiving of examination materials in accordance with the University retention plan.
• 7. Provide general office duties e.g. maintaining office equipment, responsibility for the upkeep of notices and maintenance of stationery stores. Identify and contribute to the implementation of new office procedures to continually improve office systems.
• 8. Monitor and approve all local room bookings with the School of Engineering.
• 9. Undertake any other duties as directed by the Quality Assurance & Enhancement Manager.

Knowledge, Qualifications, Skills and Experience

Knowledge and Qualifications

Essential:

• A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role
• A2 Excellent knowledge of current IT packages including Word, Excel, and e-mail.

Desirable:

• B1 Knowledge of University systems and Higher Education procedures.

Skills

Essential:

• C1 Proven excellent administrative skills.
• C2 Excellent interpersonal skills with the ability to communicate pleasantly and positively with others by telephone, email and in person.
• C3 Ability to work under pressure, and prioritise a busy workload responding to changing priorities as appropriate whilst maintaining a high standard of customer service
• C4 Ability to use own initiative and be pro‑active in planning ahead.
• C5 Ability to work under minimal supervision as well as working as part of an extended team.
• C6 Deal with confidential and sensitive matters with tact and discretion.
• C7 Excellent attention to detail (e.g. accuracy and precision in data entry)
• C8Flexibility and willingness to adapt to change.
• C9Proven analytical, problem-solving skills.

Desirable:

• D1 Commitment to continuous personal improvement.

Experience

Essential:

• E1 Relevant work experience preferably within Higher Education

Desirable:

• F1 Experience of using My Campus or other student records system
• F2 Teaching administration experience

Terms and Conditions

Salary will be Grade 4, £25,804 - £27,319 per annum pro rata.

This is a part‑time (17.5 hours per week), job‑share and open‑ended role. Shifts are Monday and Tuesday 09.00 – 17.00, Wednesday 09.00 – 12.30.

Closing date: 23 September 2026

As a valued member of our team, you can expect:

• 1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
• 2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
• 3 A flexible approach to working.
• 4 A commitment to support your health and wellbeing, including a free 6‑month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under‑represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.