TIS Service Engineer

Capital City College Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Cycle to Work scheme

Eye tests and spectacles contributions

CPD days

Health and wellbeing benefits

Job summary

Capital City College Group is seeking a skilled TIS Service Engineer to deliver professional second-line IT support across the college, aligning with ITIL best practice and SLA targets. The role emphasizes customer focus and collaborative service delivery in a dynamic college environment.

You will join a friendly team in London, providing reliable support, driving improvements, and acting as a trusted advisor to users. This is a full-time position within a large FE context.

Qualifications

• Provides second-line technical support to customers in line with ITIL best practice and SLAs.
• Strong networking understanding (LAN/WAN) to diagnose and resolve issues.
• Customer-focused, proactive communicator with the ability to multi-task and work with colleagues.

Responsibilities

• Provide professional, client-facing second line technical support as trusted advisor.
• Collaborate with colleagues to improve practices and ensure timely issue resolution within SLAs.
• Act as an ambassador for the service and contribute to service improvements.

Skills

Second line support

ITIL

LAN/WAN knowledge

Customer service

Job description

The job requirements are detailed below.

Make a Meaningful Impact Behind the Scenes at Capital City College

Are you ready to make an impact at one of London’s leading Further Education providers? Capital City College is looking for a skilled TIS Service Engineer to support and drive key operational functions, helping shape the future of education in the heart of London.

About the Role

This role is offered on a full time, permeant basis

To provide a professional, customer focussed, efficient and comprehensive TIS service delivery to the business, by providing second line technical support to our customers as trusted advisors. To work collaboratively with colleagues to continuously improve our practices; to provide effective support to satisfactory completion in line with department SLAs and ITIL best practice; identifying and resolving issues promptly; and acting as an ambassador for the service.

About the Team

You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you’ll help create a positive and inclusive environment where everyone feels valued.

You will be joining a dynamic & supportive team of colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches.

We’re looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
• Clear and professional communication skills
• A proactive attitude and a willingness to learn and adapt
• A broad understanding of Local Area Networks and Wide Area Networks.
• Significant experience of working within a Service Level Agreement (SLA) environment and achieving SLA targets

Most importantly, you’ll be ready to make a positive contribution to our college community.

About Us:

Capital City College (CCC),one of the UK’s largest FE colleges in the UK. This influential group supports over35,000 studentsbased across 12 London campusesannually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

Why Join Capital City College?

This is an exciting opportunity to become part of a passionate, purpose-driven team that puts learners first. At CCC, we value the dedication of our staff and offer a comprehensive benefits package including:

• Membership of the Local Government Pension Scheme
• Access to TELLUS – our discount and wellbeing platform
• Participation in the Cycle to Work scheme
• Interest‑free season ticket loans for public transport
• Annual eye tests and contributions towards spectacles
• Flu vaccinations and access to occupational health services
• Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family
• Generous annual leave entitlement, including one Relaxation Day per year
• Five Continuous Professional Development (CPD) days which can be used for your professional development

Our Commitment to Equality and Safeguarding

We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone.

CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check — with some positions requiring an Enhanced Disclosure.

Our Values

To create a future that’s uniquely yours.

As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real‑world success.

Studying at our campuses isn’t just about good grades. It’s being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong.

As teachers and staff, we’re all driven by you –getting to know you, helping you feel valued and giving you hands‑on support every step of the way. Whether you’re a creative spirit, a tech whiz, or a business mastermind, together we’ll create a future that’s uniquely yours.

Real-life learning

Practical and personal, we provide valuable skills and knowledge that you can apply in the real world.

Connected community

Welcoming and open-minded, we create a community of people and businesses where you feel valued, supported, and confident to grow.

Expanded horizons

Innovating and inspiring, we help you become and achieve more than you thought was possible.