ICT Technician

Westmorland and Furness Council; Kendal; On-site; GBP 26,000 - 34,000; Full time

Job summary

Westmorland and Furness Council is seeking an ICT Technician to deliver 1st line support across our ICT infrastructure, covering both on‑premise and cloud environments. You will work within the operations team to provide timely, customer‑facing assistance and help drive improvements in service delivery.

The role requires strong technical and customer service skills to align ICT support with the Council’s strategic goals and ensure high‑quality user experiences across the organisation.

Responsibilities

• Provide 1st line ICT support for all end users across on‑premise and cloud environments.
• Deliver high quality, customer‑facing ICT support and maintain effective relationships with teams.
• Drive continuous improvement in service delivery and align ICT support with Council objectives.

Job description

As an ICT Technician at Westmorland and Furness Council, you will play a crucial role in providing 1st line ICT Support for all aspects of our ICT Infrastructure and Systems. As part of the operations team, this role will provide 1st line technical support services to all ICT end users within the Council covering on premise and cloud environments. In this dynamic role, you will have the opportunity to implement best practices in ICT support, develop and maintain strong relationships with various teams, and drive continuous improvement initiatives to enhance service delivery. Your technical and customer service skills will be vital in aligning our customer facing, ICT Support with the strategic goals of Westmorland and Furness Council, ultimately contributing to the effective operation of our community services. Join us in a collaborative environment where your technical skills and innovative ideas will make a tangible impact.

Westmorland and Furness Council are looking for a skilled ICT Technician to join the operations team, who provide 1st and 2nd line technical support for all ICT end users within the Council. In this pivotal role, you will ensure the delivery of high-quality, customer focused 1st line ICT support across the organisation and drive continuous improvement initiatives. If you thrive in a fast-paced environment and have a track record of enhancing business efficiency and high quality user experience, through the delivery of customer focused support, then we want to hear from you! Join us in making a positive impact on our community by delivering innovative technology solutions.

Please note: If the Post Specification for this vacancy states that a UK driving licence is required, non-UK driving licences with entitlement to drive vehicles in the UK will also be accepted. If you would like an informal conversation about the role, or if you have any questions, please contact

Application and Interview information

Closing date: 11th October 2026

Interview date: Thursday 29th or Friday 30th October (date to be confirmed)

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at .

For guidance on the recruitment process, FAQs, and useful tips for completing your application, please visit:

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.