Vacancies : 1st Line Support Analyst (Device)

West Dunbartonshire Council; Dumbarton; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working

25 days annual leave

PVG scheme membership

Job summary

West Dunbartonshire Council is seeking a proactive 1st Line Support Analyst to join our ICT Device team. You will be the first contact for resolving hardware and software issues across the council, helping staff work efficiently with Windows OS and common office tools.

You will work within a flexible scheme, with PVG scheme considerations and a focus on excellent customer service, problem-solving, and clear communication under pressure.

Qualifications

• This post is regulated under PVG scheme; PVG membership required.
• Strong knowledge of Windows OS and common office software.
• Experience with mobile device management (MDM) solutions.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and in a team.

Responsibilities

• First point of contact for resolving hardware and software issues.
• Support ICT device users across the organisation.
• Collaborate with IT team to resolve incidents and service requests.

Skills

Windows OS

MDM

Customer support

Communication

Problem-solving

Job description

Job Description

Are you passionate about technology and delivering excellent customer support?

West Dunbartonshire Council has an exciting opportunity for a motivated 1st Line Support Analyst to join our ICT Device team.

As a key member of our IT support section, you'll be the first point of contact for resolving hardware and software issues across our organisation.

Why join us?

• Be part of a collaborative and forward-thinking IT team.


• Opportunity for professional growth and skill development.


• Competitive salary and benefits package including access to Local Government Pension Scheme.


• Utilise our highly recognised Flexible Working Scheme.


• Contribute to the technology-driven success of our organisation.

Ready to take the first step toward an exciting career in ICT device support?

Do you have a strong knowledge of Windows Operating System and common office software?

Are you familiar with mobile device management (MDM) solutions?

Do you have excellent problem-solving skills and the ability to work under pressure?

Do you have outstanding communication and interpersonal skills?

Join us in shaping the future of technology support within West Dunbartonshire Council.

Requirements

This post is considered a Regulated Role with Children under the Protection of Vulnerable Groups (Scotland) Act 2020 and as such membership with the PVG scheme is essential. Further details of this scheme can be found here.

Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.

Benefits

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer's contribution of at least 19.3% and all associated benefits


• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year


• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support