ICT Support Technician – 1st & 2nd Line

Westmorland and Furness Council; Kendal; On-site; GBP 26,000 - 34,000; Full time

Job summary

Westmorland and Furness Council is seeking an ICT Technician to deliver 1st line support across our ICT infrastructure, covering both on‑premise and cloud environments. You will work within the operations team to provide timely, customer‑facing assistance and help drive improvements in service delivery.

The role requires strong technical and customer service skills to align ICT support with the Council’s strategic goals and ensure high‑quality user experiences across the organisation.

Responsibilities

• Provide 1st line ICT support for all end users across on‑premise and cloud environments.
• Deliver high quality, customer‑facing ICT support and maintain effective relationships with teams.
• Drive continuous improvement in service delivery and align ICT support with Council objectives.

Job description

Westmorland and Furness Council is seeking an ICT Technician to deliver 1st line support across our ICT infrastructure, covering both on‑premise and cloud environments. You will work within the operations team to provide timely, customer‑facing assistance and help drive improvements in service delivery.

The role requires strong technical and customer service skills to align ICT support with the Council’s strategic goals and ensure high‑quality user experiences across the organisation.