ICT Technical Team Member

ArvatoConnect; Swansea; Hybrid; GBP 34,895; Full time

Benefits offered by this job

Discretionary Annual Bonus

Generous Holiday Entitlement

Health and Wellbeing Support

Job summary

A leading technology services company in Swansea is seeking an enthusiastic ICT Technical Team Member to enhance its ICT team. The role involves providing 2nd and 3rd line support for critical applications like SAP and Unit4 ERP in a hybrid environment. Candidates should possess strong IT skills, experience with service desk ticketing systems, and the ability to solve technical issues proactively. This position also includes opportunities for continuous learning and personal development.

Qualifications

• Experience in an ICT environment, ideally with SAP or Unit4 ERP.
• Strong analytical skills to assess data and troubleshoot.

Responsibilities

• Provide 2nd & 3rd line support for ERP systems.
• Monitor service desk tickets for resolution.

Skills

IT experience

Analytical skills

Problem-solving abilities

Service desk ticketing systems

Microsoft Office proficiency

Tools

SAP

Unit4 ERP

Windows applications

Cloud-based applications

Job description

Base pay range

Direct message the job poster from ArvatoConnect

Salary: £34,895 p/a, with a discretionary annual 5% bonus

Location: Hybrid – Swansea, onsite parking available

Contract: Full time, permanent

Future Shapers. Experience Makers.

The Role

ArvatoConnect is seeking an enthusiastic and dynamic ICT Technical Team Member to join our ICT team in Swansea. You’ll play a key role in ensuring the smooth operation of our SAP and Unit4 ERP systems, as well as other critical applications. From 2nd & 3rd line support to daily system checks and incident resolution, you’ll be at the heart of technical troubleshooting and process optimisation. If you’re eager to enhance your skills in a dynamic, hybrid‑working environment, this is the role for you!

*This is a hybrid role that requires a minimum of 2 days of onsite presence at our Swansea office each week.

Key Responsibilities

• Provide 2nd & 3rd line support for SAP, Unit4 ERP, and other business‑critical applications.
• Monitor and manage service desk tickets, ensuring timely resolution and excellent customer service.
• Perform daily system checks, troubleshoot errors, and escalating complex issues when necessary.
• Maintain ERP master data securely and in line with best practices.
• Support system updates, scheduled changes, and maintenance activities, including occasional out‑of‑hours work.
• Conduct problem resolution and root cause analysis, collaborating with other ICT teams when required.
• Assist in technical process improvements, identifying opportunities for increased efficiency.
• Provide input on data security and system availability, supporting the change delivery team.

Skills and Experience

• IT or technical experience in an ICT environment (experience with SAP or Unit4 ERP is desirable).
• Prior experience with Windows and/or cloud‑based applications (e.g., SFTP software) is desirable.
• Strong analytical skills to assess data, system logs, and technical issues.
• Ability to document findings and follow internal processes for audits and compliance.
• Excellent problem‑solving abilities and a proactive approach to IT support.

✅ Strong IT/technical knowledge.

✅ Good computer literacy with a willingness to learn SAP and Unit4 ERP on the job if not experienced in this area already.

✅ Ability to work both independently and collaboratively within a team.

✅ A keen eye for detail, ensuring data accuracy and system integrity.

✅ Proven experience with service desk ticketing systems and troubleshooting technical queries.

✅ Highly proficient in Microsoft Office applications, particularly Excel and Word.

Benefits Include

• Discretionary Annual Bonus: Recognising and rewarding your individual contribution to the company’s success.
• Flexible Enhanced Family Leave Pay: We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period. This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.
• Generous Holiday Entitlement: 25 days of annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days.
• Pension Scheme: 4% employee contribution matched.
• Life Insurance: Cover of 4 × your basic annual salary.
• Health and Wellbeing Support: Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family. On‑site gym & restaurant.
• Exclusive Discounts and Offers: Enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
• Vodafone Discount: Receive up to 15% off pay monthly plans for you and up to five friends or family members. Offers include access to the latest handsets and are available to new Vodafone customers or existing customers at the end of their contract.

Diversity & Inclusion Statement

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.