ICT Support Engineer – Flexible Hours & Career Growth

We Manage Jobs(WMJobs); Larkhill; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working hours

Career development

Job summary

Wyre Forest District Council is seeking an ICT Technical Support Engineer to join the ICT Team. The role covers day-to-day first line technical support via phone and email, logging calls on the helpdesk, and owning user issues with proactive problem solving.

The ideal candidate holds a Computing qualification or is studying for a Computing degree or has completed an apprenticeship, with knowledge of PC hardware and MS Windows.

Qualifications

• Formal Computing qualification or equivalent; degree in Computing preferred.
• Knowledge of PC hardware, software maintenance and MS Windows.
• Experience of first line support is desirable.

Responsibilities

• Providing first line technical support via phone and email.
• Maintaining a high degree of customer service support.
• Taking ownership of user problems and being proactive in dealing with user issues.
• Logging all calls on the Council's helpdesk system.
• Escalating more complex calls to IT Support Engineers.
• Acquiring and maintaining knowledge of relevant products and support issues to provide accurate solutions.

Skills

First line support

Customer service

Problem solving

Education

Formal qualification in Computing or equivalent

Degree in Computing in progress

Completed apprenticeship in computing

Tools

MS Windows

Helpdesk software

Job description

Wyre Forest District Council is seeking an ICT Technical Support Engineer to join the ICT Team. The role covers day-to-day first line technical support via phone and email, logging calls on the helpdesk, and owning user issues with proactive problem solving.

The ideal candidate holds a Computing qualification or is studying for a Computing degree or has completed an apprenticeship, with knowledge of PC hardware and MS Windows.