Infrastructure Support Analyst - 1st Line (Hybrid)

West Dunbartonshire Council; Dumbarton; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme (LGPS)

25 days annual leave

Wellbeing supports

Job summary

West Dunbartonshire Council is recruiting a 1st Line Support Analyst to provide prompt technical assistance across the organisation. This is a hybrid role, 35 hours per week, with some remote work but regular attendance in Council Offices and travel to other sites.

You will diagnose and troubleshoot hardware, software and network issues, respond to users by phone, email or in person, escalate complex incidents to the right teams, and maintain clear incident documentation.

Qualifications

• Strong knowledge of networking technologies.
• Familiar with remote access solutions.
• Excellent problem-solving and interpersonal skills.

Responsibilities

• Providing prompt and effective technical assistance to users via phone, email or in-person.
• Diagnose and troubleshoot hardware, software and network problems.
• Escalate complex issues to the appropriate teams while maintaining clear communication and documenting incidents.

Skills

Networking knowledge

Remote access

Problem solving

Communication

Job description

West Dunbartonshire Council is recruiting a 1st Line Support Analyst to provide prompt technical assistance across the organisation. This is a hybrid role, 35 hours per week, with some remote work but regular attendance in Council Offices and travel to other sites.

You will diagnose and troubleshoot hardware, software and network issues, respond to users by phone, email or in person, escalate complex incidents to the right teams, and maintain clear incident documentation.