ICT Support Engineer

The Howard Partnership Trust; Guildford; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Howard Partnership Trust is seeking a proactive ICT Support Engineer to join our Trust-wide ICT Support Team, based at The Howard of Effingham. You will provide technical assistance across THPT schools, helping to maintain ICT systems, infrastructure and end-user devices that support staff, pupils and the wider learning community.

As part of your role you will respond to helpdesk requests, assist in maintaining equipment across THPT sites and support senior colleagues on projects, while

Qualifications

• Good knowledge of Windows OS, Microsoft Office and common applications.
• Experience with end-user devices such as PCs, laptops, tablets and mobile phones.
• Basic understanding of networking, servers, virtualisation and MAC OS (desirable).
• Strong communication, organisation and troubleshooting skills.
• Ability to prioritise, work to deadlines and deliver great customer service.

Responsibilities

• Respond to helpdesk requests and deliver high-quality support in a timely manner.
• Maintain ICT systems and equipment across THPT schools.
• Support senior colleagues on projects and routine tasks.
• Maintain documentation, data and reports to support service continuity.
• Liaise with staff, students and external suppliers to ensure effective service delivery.
• Uphold data protection, safeguarding and health and safety.

Skills

Windows OS

Microsoft Office

End-user devices

Networking basics

MAC OS (desirable)

Communication skills

Troubleshooting

Customer service

Job description

We are seeking a proactive ICT Support Engineer to join our Trust-wide ICT Support Team, based at The Howard of Effingham. In this role, you will provide technical assistance across our schools, helping to maintain ICT systems, infrastructure and end‑user devices that support staff, pupils and the wider learning community.

What you will do:

• Respond to helpdesk requests and deliver high-quality support in a timely manner
• Assist in maintaining ICT systems and equipment across THPT schools
• Support senior colleagues on projects and routine tasks as required
• Maintain documentation, data, and reports to support service continuity
• Liaise with staff, students and external suppliers to ensure effective service delivery
• Uphold data protection, safeguarding and health and safety

What you will bring:

• Good knowledge of Windows OS, Microsoft Office and common applications
• Experience with end-user devices such as PCs, laptops, tablets and mobile phones
• Basic understanding of networking, servers, virtualisation and MAC OS (desirable)
• Strong communication, organisation and troubleshooting skills
• Ability to prioritise, work to deadlines and deliver great customer service

All adults employed by the Trust have a responsibility for data protection and have a duty to observe and follow the principles of the GDPR Regulations.

The Howard Partnership Trust is an inclusive employer and welcomes applications from all individuals, regardless of gender, marital status, disability, race, age, or sexual orientation.

All applicants must be able to provide evidence of their Right to Work in the UK prior to commencement of employment. As part of our need to comply with UK immigration rules, you will be required to provide Home Office stipulated documentation prior to interview.

Early applications are encouraged. We reserve the right to interview and appoint prior to the closing date of this advertisement.

As well as verification of identity, we ask all successful candidates to undertake an enhanced DBS disclosure. In line with Keeping Children Safe in Education (KCSIE) guidance, we may also conduct an online search about any shortlisted candidates as part of our due diligence to identify any matters that might relate directly to our legal duty to meet safeguarding duties, in accordance with Keeping Children Safe in Education (KCSIE).

SAFEGUARDING AND FURTHER INFORMATION

The successful candidate will be subject to a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS).

The Howard Partnership Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment

Due to the nature of this role, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. In making your application, it is essential you disclose whether you have any pending charges, convictions, bind-overs or cautions and, if so, for which offences. This post will be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act, and, in the event of the employment being taken up; any failure to disclose such convictions will result in dismissal or disciplinary action. The fact that a pending charge, conviction, bind-over or caution has been recorded against you will not necessarily debar you from consideration for this appointment.