Trust 3rd Line IT Engineer

Twynham Learning; Christchurch; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

31 days holiday

LGPS pension

Employee Assistance Programme

Intranet access

Staff discounts

National discounts

Tea/coffee facilities

Free on-site parking

Progressive multi-academy trust

South Coast location

Job summary

Twynham Learning is seeking a Trust 3rd Line IT Engineer to join the Core Services team (Trust HQ). You will deliver advanced support, lead escalations, and ensure stability of critical IT systems across eight schools.

Key responsibilities include roadmap input, IT maintenance, documentation and training, with safeguarding responsibilities and a strong focus on continuous improvement.

Qualifications

• Strong technical IT background and experience in maintaining/inproving infrastructure.
• GCSEs Maths and English at grade 4/C or equivalent IT qualifications/certs.
• Collaborative and able to work independently within a team.

Responsibilities

• Assist with setting out technology roadmap and IT change projects.
• Perform IT maintenance tasks including monitoring, cyber security, documentation, backups and asset registers.
• Collaborate with other IT staff across the trust and provide training to improve knowledge and practice.
• Safeguard children and young people in line with safeguarding policies.

Skills

Strong IT skills

Education

GCSEs Maths & English (4/C)

Job description

Twynham Learning Core Services c/o The Grange School, Redvers Road, Christchurch, Dorset. BH23 3AU

Reports to

Trust IT Manager

About the Post

We are looking to appoint a Trust 3rd Line IT Engineer to join Twynham Learning multi-academy trust. Working in our friendly, professional and welcoming Core Services ("Trust HQ") department, you will be an integral member of our Trust IT Services team. This is senior technical role, responsible for delivering advanced support, leading technical escalations, and ensuring the stability and performance of critical IT systems across our eight schools. You will act as a technical authority and play a key role in maintaining and improving the organisation’s infrastructure and service delivery. The post is ideally suited to an individual with a passion for technology and continuous improvement, coupled with a commitment to delivering exceptional services to our schools and business areas.

We are looking for an outstanding individual who will relish the opportunity to:

• Assist with setting out our technology roadmap and managing IT change projects and refreshes
• Perform important IT maintenance responsibilities, including monitoring, cyber security, technical documentation, back-ups, resolution of help desk tickets and asset registers
• Working closely with other technical IT staff across our trust and providing training to improve knowledge and practice
• Promote and safeguard the welfare of children and young people in accordance with our Safeguarding and Child Protection policies.

What we can offer you

• A wonderful opportunity to contribute to our local community by supporting the education of thousands of local children and young people
• 31 days' holiday leave per year, increasing to 34 days with service
• Automatic membership of the Dorset Local Government Pension Scheme
• Free, confidential access to our Employee Assistance Programme, which offers a range of counselling services plus financial, legal and practical support from qualified professionals on a range of personal issues and access to online health and wellbeing resources
• A trust-wide intranet, where we share our news, information and resources
• Local discounts negotiated on behalf of our staff e.g. gym memberships, hair and beauty salons, chiropractic care, cycle shops, restaurants, motoring services, and retail/DIY stores
• Access to national discounts on a wide variety of huge brands
• Kitchen facilities with complimentary tea and coffee available throughout the day
• Free on-site parking
• The opportunity to work within Twynham Learning; a progressive multi-academy trust
• The opportunity to work in one of the most beautiful areas of the South Coast

Who we are looking for

We would love to hear from you if you:

Have a strong technical IT background and skills, with experience of maintaining and improving infrastructure

• A good standard of secondary education with GCSEs in Maths and English, grade 4 (or grade C) and above or equivalent qualifications/grades and relevant IT qualifications/certifications
• A confident, collaborative approach - able to work independently and as part of a team

You will also be keen to live our Twynham Learning employee values which are:

The closing date for applications is Monday 9 November 2026 at 9am.

Twynham Learning values diversity and inclusiveness. We aim to eliminate unlawful discrimination and promote diversity throughout our whole workforce. We want our workforce to be representative of all sections of our community, so we give equal opportunities to all job applicants. We do not discriminate on the basis of age, disability status, gender reassignment, marital/partnership status, pregnancy/maternity, race/colour/national origin, religion/belief, sex or sexual orientation. Only people who can evidence their right to work in the UK will be considered for this vacancy. We are committed to robust Safer Recruitment processes as part of our strong commitment to safeguard children and young people. An enhanced criminal records check will be undertaken on the successful candidate. Candidates must disclose all unprotected spent and unspent cautions and convictions. It is an offence to apply for this post if you are barred from engaging in regulated activity with children.