School ICT Support Engineer: End-User Tech & Helpdesk

The Howard Partnership Trust; Guildford; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Howard Partnership Trust is seeking a proactive ICT Support Engineer to join our Trust-wide ICT Support Team, based at The Howard of Effingham. You will provide technical assistance across THPT schools, helping to maintain ICT systems, infrastructure and end-user devices that support staff, pupils and the wider learning community.

As part of your role you will respond to helpdesk requests, assist in maintaining equipment across THPT sites and support senior colleagues on projects, while

Qualifications

• Good knowledge of Windows OS, Microsoft Office and common applications.
• Experience with end-user devices such as PCs, laptops, tablets and mobile phones.
• Basic understanding of networking, servers, virtualisation and MAC OS (desirable).
• Strong communication, organisation and troubleshooting skills.
• Ability to prioritise, work to deadlines and deliver great customer service.

Responsibilities

• Respond to helpdesk requests and deliver high-quality support in a timely manner.
• Maintain ICT systems and equipment across THPT schools.
• Support senior colleagues on projects and routine tasks.
• Maintain documentation, data and reports to support service continuity.
• Liaise with staff, students and external suppliers to ensure effective service delivery.
• Uphold data protection, safeguarding and health and safety.

Skills

Windows OS

Microsoft Office

End-user devices

Networking basics

MAC OS (desirable)

Communication skills

Troubleshooting

Customer service

Job description

The Howard Partnership Trust is seeking a proactive ICT Support Engineer to join our Trust-wide ICT Support Team, based at The Howard of Effingham. You will provide technical assistance across THPT schools, helping to maintain ICT systems, infrastructure and end-user devices that support staff, pupils and the wider learning community.

As part of your role you will respond to helpdesk requests, assist in maintaining equipment across THPT sites and support senior colleagues on projects, while