Trust 3rd Line IT Engineer

Twynham Learning; Hurn; On-site; GBP 42,000 - 56,000; Full time

Job summary

Twynham Learning invites applications for a Trust 3rd Line IT Engineer to join our Core Services team. You will act as a technical authority, deliver advanced support, lead escalations, and ensure stability of critical IT systems across eight schools.

You will set out technology roadmaps, manage IT change projects, perform maintenance, monitoring, documentation, backups, and asset registers, and train staff to raise practice.

Qualifications

• A good standard of secondary education with GCSEs in Maths and English, grade 4 (or grade C) and above or equivalent qualifications/grades and relevant IT qualifications/certifications
• A confident, collaborative approach – able to work independently and as part of a team

Responsibilities

• Deliver advanced IT support and lead technical escalations across eight schools
• Maintain and improve the organisation's infrastructure and service delivery
• Monitor, back-ups, cyber security, technical documentation, and asset registers; resolve help desk tickets
• Provide training to improve knowledge and practice across the trust's IT staff and stakeholders

Skills

Infrastructure maintenance

Cyber security

Technical escalation

Training teammates

Team collaboration

Education

GCSE Maths & English (C/4+)

IT qualifications/certifications

Job description

Twynham Learning Core Services c/o The Grange School, Redvers Road, Christchurch, Dorset. BH23 3AU

Reports to

Trust IT Manager

About the Post

We are looking to appoint a Trust 3rd Line IT Engineer to join Twynham Learning multi-academy trust. Working in our friendly, professional and welcoming Core Services(“Trust HQ”) department, you will be an integral member of our Trust IT Services team. This is senior technical role, responsible for delivering advanced support, leading technical escalations, and ensuring the stability and performance of critical IT systems across our eight schools. You will act as a technical authority and play a key role in maintaining and improving the organisation’s infrastructure and service delivery. The post is ideally suited to an individual with a passion for technology and continuous improvement, coupled with a commitment to delivering exceptional services to our schools and business areas.

We are looking for an outstanding individual who will relish the opportunity to:

• Assist with setting out our technology roadmap and managing IT change projects and refreshes
• Perform important IT maintenance responsibilities, including monitoring, cyber security, technical documentation, back-ups, resolution of help desk tickets and asset registers
• Working closely with other technical IT staff across our trust and providing training to improve knowledge and practice
• Promote and safeguard the welfare of children and young people in accordance with our Safeguarding and Child Protection policies.

What we can offer you

• A wonderful opportunity to contribute to our local community by supporting the education of thousands of local children and young people
• 31 days’ holiday leave per year, increasing to 34 days with service
• Automatic membership of the Dorset Local Government Pension Scheme
• Free, confidential access to our Employee Assistance Programme, which offers a range of counselling services plus financial, legal and practical support from qualified professionals on a range of personal issues and access to online health and wellbeing resources
• A trust-wide intranet, where we share our news, information and resources
• Local discounts negotiated on behalf of our staff e.g. gym memberships, hair and beauty salons, chiropractic care, cycle shops, restaurants, motoring services, and retail/DIY stores
• Access to national discounts on a wide variety of huge brands
• Kitchen facilities with complimentary tea and coffee available throughout the day
• Free on-site parking
• The opportunity to work within Twynham Learning; a progressive multi-academy trust
• The opportunity to work in one of the most beautiful areas of the South Coast

Who we are looking for

We would love to hear from you if you:

Have a strong technical IT background and skills, with experience of maintaining and improving infrastructure

• A good standard of secondary education with GCSEs in Maths and English, grade 4 (or grade C) and above or equivalent qualifications/grades and relevant IT qualifications/certifications
• A confident, collaborative approach – able to work independently and as part of a team

You will also be keen to live our Twynham Learning employee values which are:

The closing date for applications is Monday 9 November 2026 at 9am.

Twynham Learning values diversity and inclusiveness. We aim to eliminate unlawful discrimination and promote diversity throughout our whole workforce. We want our workforce to be representative of all sections of our community, so we give equal opportunities to all job applicants. We do not discriminate on the basis of age, disability status, gender reassignment, marital/partnership status, pregnancy/maternity, race/colour/national origin, religion/belief, sex or sexual orientation. Only people who can evidence their right to work in the UK will be considered for this vacancy. We are committed to robust Safer Recruitment processes as part of our strong commitment to safeguard children and young people. An enhanced criminal records check will be undertaken on the successful candidate. Candidates must disclose all unprotected spent and unspent cautions and convictions. It is an offence to apply for this post if you are barred from engaging in regulated activity with children.