ICT Technician

Emerson Park Academy; London Borough of Havering; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Happy environment

Induction programme

Skills development

Job summary

Emerson Park Academy is seeking an experienced ICT Technician to join the busy ICT team. You will support all users, manage the school network and systems, and carry out troubleshooting. The role requires 1st and 2nd line IT desktop support experience in a school environment.

The post offers 36 hours per week, Monday to Friday, with a focus on teamwork, initiative, and safeguarding. A comprehensive induction and ongoing development are provided.

Qualifications

• Experience in 1st and 2nd line IT desktop support in a school/education setting.
• Proven ability to prioritise and work under pressure.
• Ability to work in a team and report to line manager.
• Demonstrates understanding of networks and IT in a school environment.

Responsibilities

• Provide 1st and 2nd line IT desktop support to school users.
• Manage/maintain the school's network and systems.
• Deliver whole-school technical support and troubleshooting.
• Work with ICT team and report to line manager.

Skills

First/second line support

AD Admin

GPO

DHCP/DNS

Windows Server 2022

Windows 11

MS Office 2024

Office 365

Google Apps for Education

SIMS

Hyper-V

Ruckus/WiFi

UniFi

MDT

Web Publishing

Tools

Windows Server 2022

Active Directory

Job description

Hours: 36 hours per week (Monday to Friday) x 52 weeks per year

Grade: GLWC SO1 Point 23 - 25

Required: ASAP

Required to start as soon as possible; an experienced and highly organised technician with 1st and 2nd line IT desktop support experience to join a highly motivated and successful ICT team to support all users, manage/administer/maintain the school’s network/systems, provide whole school technical support and carry out trouble shooting.

It is essential that candidates who apply for this role are able to demonstrate, amongst others, the following:

• Ability to prioritise effectively
• Proven experience in first and second line IT desktop support
• Ability to work in a team and report to a line manager
• Ability to use own initiative

Candidates must also be able to demonstrate an understanding with good technical working knowledge of networks and IT systems in a school environment.

• Windows Server 2022 - Active Directory User and Group Management, GPO, DHCP, DNS
• Windows 11
• MS Office 2024 - (MS Office Suite including Word & Excel)
• General knowledge of Office 365
• Knowledge and experience of Google Apps for Education
• Working experience of School MIS system (SIMS)
• General Knowledge of Virtual Machine (Hyper-V manager)
• General knowledge of Wireless Network system (Ruckus and UniFi - Ubiquiti)
• Knowledge of Microsoft Deployment Toolkit (MDT) - not essential
• General Web Publishing

Applications are invited from people who enjoy working with young people and technology in a very busy environment and who can work independently under pressure.

The successful candidate will be required to abide by the school policy for safeguarding children including undergoing an enhanced Data Barring Service check.

We can offer you:

• A happy, welcoming environment where children enjoy coming to school to learn
• Friendly, supportive and enthusiastic staff
• Excellent opportunities to further develop your skills
• A full and comprehensive induction programme is followed for all new staff.

Emerson Park is a successful and oversubscribed 11-16 Secondary school in the London Borough of Havering. We are set in pleasant surroundings on the edge of the green belt with close proximity to both countryside and central London. We are fortunate to benefit from talented and hard-working staff, supportive parents and committed Governors and enthusiastic students. The academy has a traditional ethos and enjoys a good reputation in the area.

Closing date for applications is Friday 6 th November 2026

Safeguarding

Havering Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The protection of our pupils from abuse is the responsibility of all staff within our schools, superseding any other considerations. Therefore Havering Schools comply with the Department for Education 'Keeping Children Safe in Education' guidance.

It is an offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. Please be advised that, again in line with 'Keeping Children Safe in Education', shortlisted candidates (who wish to accept an invite to interview) will be required to submit, prior to their interview, a self-declaration of their criminal record or information that would make them unsuitable to work with children. Upon submission of this information, online checks may be carried out.

This post is exempt from the Rehabilitation of Offenders Act 1974; the successful applicant will be expected to undertake an enhanced DBS disclosure check. Having a criminal record will not necessarily debar you from obtaining a position with the School.

Equal Opportunities

Havering Schools aim to promote and ensure equality of opportunity and equal treatment for all. We are committed to equal opportunities in employment regardless of gender, marital status, race, colour, nationality (including citizenship), ethnic or national origins, disabilities, age, sexual orientation, responsibility for dependants, religious or political affiliation and trade union activities. All matters related to employment are decided on the basis of qualifications, merit and business need.