ICT Support Assistant - Enable Teams & Youth Services

St Basils Charity Ltd; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Generous annual leave

Ongoing training and development

Supportive team culture

Job summary

St Basils Charity Ltd in Birmingham is seeking an ICT Technical Support Assistant to be the first point of contact for staff IT issues. You will log, prioritise and resolve service requests in line with standards, helping keep services running smoothly.

Join a supportive team within a Psychologically Informed Environment (PIE) and contribute to accurate record-keeping, delivering customer-focused support that helps colleagues work effectively and supports young people.

Qualifications

• Strong customer service experience.
• Remains calm and professional when faced with challenges.
• Works well independently and as part of a team.
• Provides excellent support that helps colleagues work effectively and deliver services to young people.

Responsibilities

• First port of call for employees with IT issues; log, prioritise and resolve requests.
• Ensure all service requests are logged and managed in line with agreed standards.
• Maintain accurate records and keep customer service at the heart of activities.

Job description

St Basils Charity Ltd in Birmingham is seeking an ICT Technical Support Assistant to be the first point of contact for staff IT issues. You will log, prioritise and resolve service requests in line with standards, helping keep services running smoothly.

Join a supportive team within a Psychologically Informed Environment (PIE) and contribute to accurate record-keeping, delivering customer-focused support that helps colleagues work effectively and supports young people.